Enterprise Rent-A-Car

4.1
303 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1900 N 12th St, Murray, KY
42071, United States
(270) 753-3400
https://www.enterprise.com/en/car-rental/locations/us/ky/murray-5865.html
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About

Car Rental AgencyVan Rental
Need a rental car in Murray, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Murray location today.

Location

Enterprise Rent-A-Car
1900 N 12th St, Murray, KY
42071, United States

Hours

Reviews

4.1
303 reviews
5 stars
202
4 stars
34
3 stars
15
2 stars
11
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

The Murray, KY location received praise for friendly and helpful staff, with many customers highlighting individual employees who went above and beyond.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including cars smelling of smoke and having mechanical problems.

Reservation Issues

Customers frequently reported problems with reservations, including unavailability of vehicles upon arrival and discrepancies in rental terms.

Overall Experience

While many customers had positive experiences, particularly at the Murray location, there were notable complaints about service inconsistencies and unprofessional behavior from some staff.

Convenience

The location was appreciated for its quick service and ease of rental, although some customers experienced significant inconveniences due to vehicle shortages.
  • DJ
    David Jarrett
    Oct 14, 2025
    1.0
    Need a vehicle for a one way from Paducah ky to St Louis. Said they have plenty of cars but not for a one way. So the saying customer comes first for enterprise is not a true fact. Sorry enterprise but you failed me.
  • RM
    Rudy Munter
    Oct 7, 2025
    1.0
    Absolutely horrible attitude and unhelpful
  • JL
    Jean Lorrah
    Oct 6, 2025
    5.0
    Very convenient and helpful.
  • HF
    Hope Futrell
    Sep 27, 2025
    5.0
    Shout out to the team at the Murray KY location for making my last rental car experience a great one.
  • EK
    Eugene Kelso
    Sep 8, 2025
    5.0
    My experience with this Enterprise recently was nothing short of amazing. The staff there have consistently gone above and beyond to meet my needs and work with me in tough situations. Because of the attitude and willingness to provide unparalleled customer service and professionalism from this specific branch and branch manger in Murray have absolutely earned my business for life.
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Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Murray, KY offer?

Enterprise Rent-A-Car in Murray offers a wide range of vehicle rentals including cars, vans, and luxury cars, along with flexible rental options and airport pick up service.

Where is Enterprise Rent-A-Car located in Murray, KY?

Enterprise Rent-A-Car is located at 1900 N 12th St, Ste E, Murray, KY 42071, USA.