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Zips Car Wash

4.1
(570 reviews)

Business Details

4405 Bardstown Rd, Louisville, KY
40218, United States
(502) 610-2463
https://www.zipscarwash.com/

About

Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.

Location

Zips Car Wash
4405 Bardstown Rd, Louisville, KY
40218, United States

Hours

Reviews

4.1
570 reviews
5 stars
374
4 stars
53
3 stars
39
2 stars
19
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with staff being unhelpful, rude, or lacking communication skills.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty rags and poorly maintained vacuum areas.

Value for Money

Customers expressed dissatisfaction with the pricing, feeling that the car wash did not meet their expectations for the cost.

Management

The new management, particularly a manager named David, received positive feedback for improving customer service and overall experience.
  • YG
    Yunier Gutierrez
    Feb 21, 2026
    1.0
    Pésimo servicio te cobran la membresía y cuando vas a lavar no te abre la Barrera no lo recomiendo en verdad los carros quedan sucios igual en general pésimo servicio y los trabajadores no te dan una buena explicación te dicen que son nuevos y no saben desempañar su función y al final te descuentan tu membresía y no Puedes lavar pesimooooo
  • AG
    Amy Gibson
    Feb 18, 2026
    1.0
    Today was my 1st experience at this car wash. I pull up to the kiosk and use the touch screen to view the options. I then hear "do not do that". As I look up, a gal is standing there with a tablet and says " they want us to use the tablet". Customer relations needs some work. Maybe next time try ... "Good morning. I can help you with that". Needless to say I declined, turned around and went to another business down the street. When I arrived there, a young man greeted me with a smile, went through the options and sent me through their carwash.
  • VS
    Vanessa Simagan
    Jan 6, 2026
    3.0
    $20 basic wash and rinse! Too much... especially when your can didn't get cleaned.
  • JR
    Jhonathan Rodriguez
    Dec 23, 2025
    4.0
    Positive point is that it always passes very quickly, there are many additional vacuum cleaners. They give you a cloth to dry the car, and believe me, you will need it because there are many points to go through, because when it dries, you can see that in some places it is not well cleaned. But in general, I do recommend it.
  • DT
    Dipak T
    Dec 21, 2025
    1.0
    AVOID THIS PLACE if you value basic customer service, cleanliness, and proper communication. I will definitely be taking my business elsewhere. I visited Zips Car Wash on Bardstown Road, and my experience was extremely disappointing from start to finish. Right at the main gate, the service was unhelpful and frustrating. The lady at the entrance seemed unwilling—or unable—to communicate in English. Every question I asked was met with her simply pointing at the iPad instead of explaining anything. It felt unwelcoming, and honestly, it seemed like we were treated differently because we are Asian. To make matters worse, the conveyor/roller system was broken, and I was told to come back later. When I asked for a refund, I was only given a customer service number. When I called, the automated system said the office was closed. I returned later when they were operating, but the experience did not improve. The vacuum area was poorly maintained. There were no clean rags available—only dirty, damp, and clearly used ones, which is unhygienic and unacceptable for a car wash. This was my first visit, and it left a very negative impression. I would not recommend this location to anyone looking for decent service or a clean facility.

Frequently Asked Questions About Zips Car Wash

What are the operating hours of Zips Car Wash at 4405 Bardstown Rd, Louisville?

Zips Car Wash is open daily from 8:00 AM to 7:00 PM. On holidays like December 24 and 31, it closes earlier at 5:00 PM, and it is closed on November 27 and December 25.

What payment methods does Zips Car Wash accept?

Zips Car Wash accepts major credit and debit cards including American Express, Discover, Mastercard, and Visa, as well as ZIPS gift cards. It operates as a cashless facility.

Brand Certified Facts from Zips Car Wash

Zips Car Wash partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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