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Valvoline Instant Oil Change

4.4
(764 reviews)

Business Details

1450 Bardstown Rd, Louisville, KY
40204, United States
(502) 458-3315
https://store.vioc.com/ky/louisville/1450-bardstown-rd

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Louisville.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
1450 Bardstown Rd, Louisville, KY
40204, United States

Hours

Reviews

4.4
764 reviews
5 stars
574
4 stars
75
3 stars
24
2 stars
22
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, with many customers praising individual employees for their exceptional service.

Efficiency

While many customers appreciate the quick service, there are mixed reviews regarding wait times, with some experiencing delays during busy periods.

Quality of Work

Most reviews highlight thorough inspections and quality service, although there are a few concerning incidents regarding mistakes made during service.

Communication

Customers appreciate the clear communication about services offered and the lack of pressure to accept additional services.
  • JP
    Josh Page
    Feb 23, 2026
    5.0
    Ms Veronica went above and beyond with her great customer service. She was very professional, assertive, and kind. She even allowed me to get service when I showed up late, minutes after the closing time.👍🏽
  • JS
    John Schumacher
    Feb 23, 2026
    5.0
    Great first experience at Valvoline. Manager Jace had an awesome attitude — super friendly, professional, and made the whole process easy. Quick service and great customer care; I’ll definitely be back.
  • SP
    Savannah Pence
    Feb 21, 2026
    5.0
    The girl was extremely helpful and so nice. Not pushy about add one at all. Hope she is there next time we come through.
  • JS
    Joshua Stump
    Feb 16, 2026
    5.0
    The service was fast and the people were friendly! I got in and out for a good price and felt like I got all my needs taken care of including lots of free fill ups and top offs!
  • MW
    mikayla williams
    Jan 28, 2026
    1.0
    I visited the location at 1450 Bardstown Rd in Louisville KY for an oil change and windshield wiper replacement. I was recommended other services that I decided to go forward with. Afterwards, I was then notified by the manager, J’ace, that the lug nut and lug nut stud had broken off during the tire rotation. He then took a picture for me while still in the shop and informed me he would be completing an invoice Monday morning when customer service would be available and to have me send an email with my invoice attached. He also informed me that this is safe for me to drive with. This is extremely disappointing for me because I have been going to valvoline for years and always recommended them. I’m a travel nurse and have to make 15+ hour drives around the country. I have always used valvoline. After completing my payment and leaving the shop, the manager informed me that this is safe and I should be fine making that drive for my next contract the following day. He also informed me that there is nothing they can do about the broken lug nut in the shop. He said they do not have the supplies or tools to fix what they broken. After speaking to multiple people and my usual technician back at home, I am told this is in fact dangerous and can cause many complications to my car and endangerment to other drivers around me. The following day I went to the Subaru dealership and they were also highly disappointed because of dangerous it is to drive with a missing lug nut after the manager told me multiple times it was safe. I got it fixed there and Valvoline did reimburse me for it. I just don’t feel safe ever returning.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change offer?

Valvoline Instant Oil Change provides preventive vehicle maintenance including 15-minute stay-in-your-car oil changes and a wide range of maintenance solutions for all types of vehicles.

Where is Valvoline Instant Oil Change located?

It is located at 1450 Bardstown Rd, Louisville, KY 40204, USA.

Brand Certified Facts from Valvoline Instant Oil Change

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Certified March 01, 2026Yext Knowledge Graph
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