Valvoline Instant Oil Change

4.3
403 reviews
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Business Details

3920 Taylorsville Rd, Louisville, KY
40220, United States
(502) 459-5823
https://store.vioc.com/ky/louisville/3920-taylorsville-rd
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About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Louisville.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
3920 Taylorsville Rd, Louisville, KY
40220, United States

Hours

Reviews

4.3
403 reviews
5 stars
279
4 stars
55
3 stars
13
2 stars
16
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individual employees like Karma, Hannah, and Justin.

Efficiency

Several reviews highlighted the quick and efficient service, with many customers noting fast oil changes and minimal wait times.

Inconsistency

There were multiple reports of inconsistent service quality, including long wait times and issues with service accuracy, leading to customer distrust.

Management Issues

Some customers expressed dissatisfaction with management, citing unprofessional behavior and poor communication, which negatively impacted their experience.

Overall Satisfaction

While many customers had positive experiences, a significant number reported serious issues that led to a loss of trust in the service.
  • DS
    diane satterfield
    4 days ago
    5.0
    Always friendly. Always a great job.
  • BB
    Blaise Bollman
    Dec 30, 2025
    5.0
    Took my wife’s rig in for an oil change. Alex, Ethan & Karma provide excellent customer service. It was a quick and seamless oil change and didn’t even have to get out of the car. It was like a NASCAR pitstop experience with their efficient teamwork. Less than 15 mins from start to finish!
  • LC
    Lisa Crenshaw
    Dec 29, 2025
    1.0
    Worst service, worst customer service I’ve ever had at a valvoline, and I was only getting my tire pressure checked! The manager (Kaylea) literally hid behind a stand texting and talking on her phone. While I waited for 32 minutes. I’ve never had to wait like this for tire pressure check. And I was trapped between cars or I would have left. The one star was for the employee who finally did my tires (Matt), he was great and very courteous. I’ve been a faithful customer for years, but at a different location. Not sure if I will be back
  • RD
    Robert Davenport
    Nov 21, 2025
    5.0
    Great service. I needed a filter that they didn’t have in stock so Kaylea actually went to the auto store next door and brought one back for me. Incredible manager and great leader for her team. 10/10 service and highly recommend this valvoline for any and all oil change or car maintenance needs!
  • JS
    Joseph Sturgill
    Nov 12, 2025
    5.0
    Best service I’ve had, informative of my vehicle, products, light bulbs, filters, the way they get the oil from the engine, send to carfax with a clean bill of health and the people were really helpful and friendly, very professional
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Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change offer for vehicle maintenance?

Valvoline Instant Oil Change provides 15-minute, stay-in-your-car oil changes along with a wide range of preventive vehicle maintenance services for all types of vehicles.

What are the operating hours for Valvoline Instant Oil Change on weekdays?

The shop is open Monday through Friday from 8:00 AM to 7:00 PM.