Business Details
https://www.nationalcar.com/en/car-rental-locations/us/ky/louisville-international-airport-58n0.html
About
Car Rental Agency
Skip the counter when you rent a car with National in Louisville. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Louisville today!
Location
Hours
Reviews
4.1
542 reviews
5 stars
324
4 stars
82
3 stars
43
2 stars
28
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the friendly and helpful staff, several reviews highlighted instances of rudeness and poor service.
Rental Process
The rental process is generally described as quick and easy, with many customers appreciating the Emerald Aisle service that allows for a seamless pick-up experience.
Vehicle Condition
There are concerns about the cleanliness and condition of the vehicles, with multiple reports of dirty cars and issues such as lingering odors.
Location Issues
Some customers reported significant issues with specific locations, particularly regarding vehicle availability and staff professionalism.
Billing Concerns
Several reviews mentioned problems with billing, including unexpected charges and difficulties in resolving issues with customer service.
- CBChris Beard5 days ago5.0Always great vehicles.
- JAjoseph arledgeOct 26, 20255.0By far the the best car rental company to use. The whole process is super easy and affordable.
- CKCody KruegerOct 21, 20255.0Excellent customer service and selection of cars.
- AAAntonio AdamsOct 1, 20255.0Ms. Jodie was phenomenal. She made the rental process very easy and smooth. All smiles and good energy. She made me feel as if my reservation was the only thing that mattered.
- CCCarlSep 28, 20255.0National car rental has 24 hour quality customer service. They have a nice selection of Vehicles to choose from on the executive line. It’s very easy to check out and check in. They have top quality Vehicles and are always willing to work with me if I need to extend my reservation a few more days. There’s no customer hassles and always true professionalism. My opinion is national is the best, then there’s all the rest.
Frequently Asked Questions About National Car Rental
Where is National Car Rental located in Louisville?
National Car Rental is located at 600 Terminal Dr, Ste 8, Louisville, KY 40209, USA.
What are the operating hours of National Car Rental in Louisville?
National Car Rental is open daily from 6:00 AM to 11:59 PM, with a short opening from midnight to 12:30 AM.
What types of car rentals does National Car Rental offer in Louisville?
They offer economy car rentals, luxury car rentals, and general car rental services, including airport pick up.
Can I book and manage my rental car with National Car Rental's app in Louisville?
Yes, you can skip the counter and choose any car in the aisle, managing your rental directly through the National app with Emerald Club.
What payment methods are accepted at National Car Rental in Louisville?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does National Car Rental in Louisville offer any special discounts?
Yes, they have special offers available and provide discounts for active military members.
How can I make a reservation with National Car Rental in Louisville?
Reservations can be made online through their website at https://www.nationalcar.com/en/car-rental-locations/us/ky/louisville-international-airport-58n0.html.
Which other car rental agencies are located near National Car Rental in Louisville?
Nearby car rental agencies include Payless Car Rental, Avis Car Rental, Budget Car Rental, Alamo Rent A Car, Thrifty Car Rental, Hertz, and Dollar Car Rental.
What airport terminals are close to National Car Rental in Louisville?
National Car Rental is near several airport terminals including Delta Terminal, SDF Arrivals Terminal, TSA PreCheck area, and Louisville Regional Airport Authority facilities.
Are there dining options near National Car Rental in Louisville for customers waiting or after their rental?
Yes, nearby dining options include The Comfy Cow ice cream shop, Burger King fast food, Chili's Grill & Bar, and Book and Bourbon Southern Kitchen.