Business Details
About
Auto Repair ShopOil Change Service StationTransmission ShopBrake ShopAlternator Repair
Welcome to Mercedes-Benz of Louisville Service, your premier destination for top-quality automotive care in Louisville, KY. Our certified technicians are dedicated to providing exceptional service for your Mercedes-Benz vehicle, from routine maintenance to complex repairs. With state-of-the-art equipment and genuine OEM parts, we ensure your vehicle receives the highest level of care. Whether you need an oil change, brake inspection, or engine repair, trust our experienced team to keep your Mercedes-Benz running smoothly. Conveniently located and committed to customer satisfaction, Mercedes-Benz of Louisville Service is your trusted partner for all your automotive needs. Schedule your service today and experience the difference!
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Mercedes-Benz Service Center - Mercedes-Benz of Louisville
2520 Terra Crossing Blvd, Louisville, KY
40245, United States
Hours
Reviews
3.7
16 reviews
5 stars
9
4 stars
2
3 stars0
2 stars
1
1 star
4
- RHRobin HoodAug 28, 20251.0If there were a way to give negative stars, this dealership would deserve it. I have never in my life dealt with a group of people so dishonest, unprofessional, and outright shameless. They lied to my face multiple times, promised deals they never intended to honor, and wasted not only my time but also my money. They had my payment in hand, my insurance already set up, and even my travel arranged to pick up the car—and then they canceled the deal without reason. The sales team, the manager, and even the so-called general manager acted like clowns—rude, arrogant, and manipulative. They treated me like my business meant nothing. The customer service was beyond disrespectful; it was insulting. This place operates with zero integrity. They’ll play you, string you along, and then pull the rug out from under you at the last minute. Buying a car is supposed to be exciting, but dealing with them felt like getting scammed in broad daylight. If you value your time, money, or sanity—RUN. Don’t walk. Run away from this dealership. Out of all my years of buying cars, this was hands down the most disgraceful, infuriating, and unprofessional experience I’ve ever had. They don’t deserve your business. They don’t even deserve to be in business.
- AJA JRDec 26, 20245.0Fast and great customer service
- BRBryan ReedOct 4, 20245.0Last week we drove in from Detroit for a fun week on the Bourbon Trail. Upon arrival to our hotel my left front tire went flat. We drove to the Mercedes dealership in Louisville the next morning hoping for a quick repair. Braedon and his team got to work and determined I had a cracked wheel that needed to be replaced. Braedon expedited the replacement and somehow found us a loaner on very short notice that allowed us to continue on our vacation. The next day the wheel was replaced, car washed and we were on our way. This is hands down the best Mercedes dealership I have ever visited. Accommodations are excellent, as is the staff. Thanks Braedon and team!!!
- NVNiki VargaJan 13, 20235.0Fabulous service!! Gorgeous dealership the staff were super quick, helpful and friendly! We were in and out within a half hour. Loved it keep it up guys!
- RDRankin DumesnilFeb 10, 20224.0They did good job have a good day be safe 🤠☘️🪶🐎🐄🦬
Frequently Asked Questions About Mercedes-Benz Service Center - Mercedes-Benz of Louisville
How do I schedule a service appointment?
You can schedule online via our website’s “Schedule Service” tool. Alternatively, you may call our Service Department at 502‑443‑0199 to set up a suitable time.
Do I need an appointment for “Express Service”?
No, for routine maintenance like oil changes, tire rotations, or minor services, our Express Service lane is available without an appointment.
What types of service do you provide?
We handle a full range of services, from routine maintenance (oil changes, filter replacements, tire rotation, brake inspection) to diagnostics, major repairs, engine, transmission work, steering and suspension repair, and more.
Are you capable of servicing all Mercedes‑Benz models, including electric or hybrid models?
Yes, our facility is equipped and staffed with factory‑trained technicians who can service all Mercedes‑Benz models, including EVs, hybrids, SUVs, sedans, Sprinter vans, and more.
How can I schedule a service appointment at Mercedes-Benz of Louisville Service?
You can schedule online via the website's “Schedule Service” tool or call the Service Department at 502‑443‑0199.
Do I need an appointment for routine oil changes at the service center?
No, for routine maintenance like oil changes and tire rotations, the Express Service lane is available without an appointment.
What types of vehicle services are offered here?
The center offers services including routine maintenance, diagnostics, major repairs, engine and transmission work, steering and suspension repair, and more.
Can the service center handle all Mercedes-Benz models including electric and hybrid vehicles?
Yes, the facility is equipped with factory-trained technicians to service all Mercedes-Benz models including EVs, hybrids, SUVs, sedans, and Sprinter vans.
What are the regular operating hours for the service center?
Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 8:00 AM to 2:00 PM, and closed on Sundays.
What payment methods are accepted at the Mercedes-Benz Service Center?
They accept American Express, Visa, Discover, and cash payments, including debit and mobile NFC payments.
Is Mercedes-Benz of Louisville Service Center wheelchair accessible?
Yes, the service center has wheelchair accessible entrances, parking, and restrooms.
Where can I find an ATM near the service center?
Presto! ATM is located nearby, convenient for withdrawing cash during your visit to the service center.
Are there any dining options close to Mercedes-Benz of Louisville Service?
Yes, ZENSHI Handcrafted Sushi is a nearby restaurant where customers can enjoy a meal before or after their service appointment.
Is there lodging available near the service center for customers who may need to stay overnight?
Yes, Residence Inn by Marriott Louisville Old Henry is a nearby hotel, providing convenient accommodations close to the service center.