Business Details
About
Mercedes Benz DealerCar DealerUsed Car Dealer
Mercedes-Benz of Louisville's unparalleled customer experience begins the moment you enter our inviting, modern Mercedes-Benz dealership. Our entire staff of friendly, professional, and knowledgeable employees is focused and fully committed to meeting the needs of every guest visiting our showroom, service center, customer lounge, and our lifestyle boutique. Our goal is to deliver a customer experience so memorable that it sets a standard by which all future experiences will be judged.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Mercedes-Benz of Louisville
2520 Terra Crossing Blvd, Louisville, KY
40245, United States
Hours
Reviews
4.7
2,363 reviews
5 stars
2,089
4 stars
95
3 stars
43
2 stars26
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive throughout the buying and service processes.
Sales Experience
Many reviews highlighted the smooth and enjoyable car buying experience, with specific salespeople like Matt Damico and Kevin Owens receiving frequent commendations.
Service Quality
The service department received high marks for efficiency, professionalism, and effective communication, with several customers noting quick turnaround times.
Teamwork
Customers appreciated the collaborative effort of the entire team, from sales to service, which contributed to a seamless experience.
Professionalism
Staff members were frequently described as professional and courteous, enhancing the overall customer experience.
- TTtamme tannehill2 days ago5.0I had the most AMAZING buying experince at Mercedes Benz of Louisville. Matt Damico was my Sales Consultant. I came in without an appointment not really sure what I wanted. He was patient, extremely knowledgeable and when I say extremely knowledgeable I mean he answered all my questions and then demonstrated his answer. He let me drive whatever I wanted. I left the first visit not purchasing a car but this is where it gets even better. He followed up with me, not in a pushy way, never pushy always respectful and polite so it allowed me to be open and honest with him about what I was thinking and to be honest I wasn't quite sure at that point what I wanted but he didn't push. I went to many other dealers in town to look at other type cars and I have nothing good to say about them. They lie and manipulate. If you've gone car shopping you know what I'm talking about! Matt followed up with me at just the right time and I ended buying the perfect car from him. Go see him. You won't regret it!! Tamme T.
- AWAnna Whelan3 days ago5.0I had an exceptional experience at Mercedes-Benz of Louisville thanks to Stephen in the sales department. I purchased my E350 last month, and Stephen made the entire process seamless from start to finish. He was patient and respectful as I evaluated other vehicles at different dealerships, never making me feel pressured and always keeping my best interests at the center of our conversations. Stephen operated with true urgency and transparency, consistently communicating updates and answering all my questions. He even worked after hours to make sure I could complete the purchase virtually and pick up the car the very next morning — a level of service that is increasingly rare. Because of Stephen’s professionalism and dedication, Mercedes-Benz of Louisville will be my first choice for all future Mercedes purchases. Highly recommend both the dealership and Stephen for anyone looking for a trustworthy, elevated car-buying experience.
- RHRobin Hayes3 days ago5.0Matt Damico, has been excellent. Due to work we had to reschedule multiple times, but Matt was workable and understanding. He has been responsive and prompt in answering all our questions. We have felt no pressure at all during our buying experience here at Mercedes-Benz in Louisville, KY-thanks to Matt and his team!
- JRJan Rush5 days ago5.0I just purchased a GLC 300 Coupe at Mercedes-Benz of Louisville and am extremely happy with the overall experience. Matt Damico went above and beyond to obtain my car from another dealership and kept me up to date throughout the entire process. He was very knowledgeable, friendly and professional. Overall, I am thrilled with my new purchase and Mercedes-Benz of Louisville’s excellent customer service!
- KEKelly EmrichNov 12, 20255.0I recently purchased a car and couldn't be happier with the experience. From the moment I walked in, I felt valued as a customer, never pressured. The highlight of my visit was working with the salesman, Stephen Phillips. He was a true professional and incredibly patient, taking the time to answer my numerous questions and ensuring I understood every aspect of the different models I was considering and the buying process. There was no rush, even though it was the last day of the month. I genuinely felt like his priority was finding the right car for me. He walked me through everything in detail, making a potentially stressful process feel smooth and transparent. Thanks to Stephen Phillips, I drove off the lot feeling confident and excited about my purchase.
Frequently Asked Questions About Mercedes-Benz of Louisville
What is a Certified Pre‑Owned (CPO) Mercedes?
A CPO Mercedes is a used vehicle that has passed a rigorous multi‑point inspection per Mercedes standards, and usually comes with an extended warranty and other perks.
It gives you near-new reliability at a lower price, with confidence that the car has been vetted.
How can I find out if a car you have is available or reserve one to test drive?
You can browse our live inventory online, call our Sales Department at (502) 443‑0199, or submit a “Request Info / Test Drive” form.
Do you accept trade‑ins?
Yes, we accept trade-ins. We appraise vehicles based on condition, mileage, market demand, and comparable sales. We’ll present you with a transparent quote during your visit.
Can I lease or finance a Mercedes here?
Yes, we offer both leasing and purchase financing options. We’ll help you choose which option works best based on your goals, budget, and how long you expect to keep the car.
What is a Certified Pre-Owned (CPO) Mercedes?
A CPO Mercedes is a used vehicle that has passed a rigorous inspection per Mercedes standards and usually comes with an extended warranty and perks, offering near-new reliability at a lower price.
How can I check if a car is available or reserve one for a test drive?
You can browse our live inventory online, call the Sales Department at (502) 443-0199, or submit a Request Info/Test Drive form.
Do you accept trade-ins?
Yes, trade-ins are accepted and appraised based on condition, mileage, market demand, and comparable sales, with a transparent quote provided during your visit.
Can I lease or finance a Mercedes at your dealership?
Yes, both leasing and purchase financing options are available, and staff will help you choose the best option based on your goals and budget.
What are your store hours?
We are open Monday to Thursday from 8:30 AM to 7:00 PM, Friday 8:30 AM to 6:00 PM, Saturday 9:00 AM to 5:00 PM, and closed on Sundays.
What pickup and delivery services do you offer?
We offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options for your convenience.
Which payment options does Mercedes-Benz of Louisville accept?
We accept American Express, Bitcoin, Cash, Check, Discover, Financing, Invoice, MasterCard, and Visa.
Are there any nearby attractions or places I can visit before or after my appointment?
Yes, you can visit the Peterson Automotive Collection, a notable car museum and automotive parts dealer, located nearby.
Is there a supermarket close to Mercedes-Benz of Louisville where I can shop?
Publix Super Markets is nearby, offering groceries and bakery items, perfect for a quick stop during your visit.
Are there accommodation options near Mercedes-Benz of Louisville?
Yes, the Residence Inn by Marriott Louisville Old Henry hotel is nearby, providing lodging and a bar, convenient for visitors.