Business Details
About
Mercedes Benz DealerCar DealerUsed Car Dealer
Mercedes-Benz of Louisville's unparalleled customer experience begins the moment you enter our inviting, modern Mercedes-Benz dealership. Our entire staff of friendly, professional, and knowledgeable employees is focused and fully committed to meeting the needs of every guest visiting our showroom, service center, customer lounge, and our lifestyle boutique. Our goal is to deliver a customer experience so memorable that it sets a standard by which all future experiences will be judged.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Mercedes-Benz of Louisville
2520 Terra Crossing Blvd, Louisville, KY
40245, United States
Hours
Reviews
4.7
2,470 reviews
5 stars
2,197
4 stars
93
3 stars
44
2 stars27
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, knowledge, and helpfulness of the sales and service staff, particularly highlighting individuals like Matt Damico and Stephen Phillips.
Buying Experience
Many reviews noted a smooth, transparent, and enjoyable car-buying process, with no pressure tactics and a focus on customer needs.
Facility Quality
The dealership was frequently described as clean, modern, and well-maintained, contributing to a positive overall experience.
Service Efficiency
Customers appreciated the quick turnaround times for service appointments and the attentiveness of service advisors.
- RCRick Cales1 day ago5.0Congrats to the Mercedes-Benz of Louisville service department. Owned four vehicle over the last 40 years; all late-model but previously owned Mercedes. Jeff Asfahl has been my go-to service writer since he joined the service team. Personal attention to detail is second-to-none. He works with the entire team--from service manager to shuttle driver--and gets the job done, regardless of how long and tedious it might be. Truly appreciate not being "upsold". Can recommend the entire team without reservation! RHC
- CSCurtis Snively4 days ago5.0In having to come back to the dealership for an important warranty repair of our 12’ MB C300, the experience impressionable in a very positive way. Braedon Dowell and the technician servicing our vehicle, down to Mercedes Benz America have been 1st in class. Thank you to Mercedes Benz of Louisville and maybe will be doing more service business, again.
- SBSam Bhimani4 days ago5.0Great experience with this dealership, largely thanks to Jack W. He was professional, responsive, and very easy to work with throughout the process. He communicated clearly, was transparent, and made the entire experience smooth and straightforward. I really appreciated his attention to detail. I would highly recommend this dealership and specifically ask for Jack if you’re in the market.
- TFT Vernon FosterJan 2, 20265.0Customer service second to none. Stefano Boccuzzi handles everything to make your visit a pleasant experience. Every individual you come into contact with MB Louisville are super professional and customer centric. I have been driving Mercedes for over 40 years and it is the people that keeps me coming back. And I do love the drive and feel of the vehicles.
- SWShelbi WestDec 26, 20255.0As someone who has purchased many vehicles, new & used, I can without a doubt say this dealership is top-notch! From start to finish the process was easy and fairly quick. Steve & Matt went above and beyond answering all questions and ensuring the deal went smoothly. Not only is the dealership immaculate, but the care & time put into their used vehicles is unlike anything I've ever seen. Our 2020 expedition max looks new and we are so pleased with it! Definitely recommending the dealership & our salesmen to all our friends & family!
Frequently Asked Questions About Mercedes-Benz of Louisville
What is a Certified Pre‑Owned (CPO) Mercedes?
A CPO Mercedes is a used vehicle that has passed a rigorous multi‑point inspection per Mercedes standards, and usually comes with an extended warranty and other perks.
It gives you near-new reliability at a lower price, with confidence that the car has been vetted.
How can I find out if a car you have is available or reserve one to test drive?
You can browse our live inventory online, call our Sales Department at (502) 443‑0199, or submit a “Request Info / Test Drive” form.
Do you accept trade‑ins?
Yes, we accept trade-ins. We appraise vehicles based on condition, mileage, market demand, and comparable sales. We’ll present you with a transparent quote during your visit.
Can I lease or finance a Mercedes here?
Yes, we offer both leasing and purchase financing options. We’ll help you choose which option works best based on your goals, budget, and how long you expect to keep the car.
What is a Certified Pre-Owned (CPO) Mercedes?
A CPO Mercedes is a used vehicle that has passed a rigorous inspection per Mercedes standards and usually comes with an extended warranty and perks, offering near-new reliability at a lower price.
How can I check if a car is available or reserve one for a test drive?
You can browse our live inventory online, call the Sales Department at (502) 443-0199, or submit a Request Info/Test Drive form.
Do you accept trade-ins?
Yes, trade-ins are accepted and appraised based on condition, mileage, market demand, and comparable sales, with a transparent quote provided during your visit.
Can I lease or finance a Mercedes at your dealership?
Yes, both leasing and purchase financing options are available, and staff will help you choose the best option based on your goals and budget.
What are your store hours?
We are open Monday to Thursday from 8:30 AM to 7:00 PM, Friday 8:30 AM to 6:00 PM, Saturday 9:00 AM to 5:00 PM, and closed on Sundays.
What pickup and delivery services do you offer?
We offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options for your convenience.
Which payment options does Mercedes-Benz of Louisville accept?
We accept American Express, Bitcoin, Cash, Check, Discover, Financing, Invoice, MasterCard, and Visa.
Are there any nearby attractions or places I can visit before or after my appointment?
Yes, you can visit the Peterson Automotive Collection, a notable car museum and automotive parts dealer, located nearby.
Is there a supermarket close to Mercedes-Benz of Louisville where I can shop?
Publix Super Markets is nearby, offering groceries and bakery items, perfect for a quick stop during your visit.
Are there accommodation options near Mercedes-Benz of Louisville?
Yes, the Residence Inn by Marriott Louisville Old Henry hotel is nearby, providing lodging and a bar, convenient for visitors.