Business Details
About
Tire Shop
Visit Ken Towery’s Tire & Auto Care for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Ken Towery’s Tire & Auto Care
3800 S. Hurstbourne Parkway, Louisville, KY
40299, United States
Hours
Reviews
4.1
424 reviews
5 stars
295
4 stars
32
3 stars
15
2 stars
11
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for service, with some experiencing delays of several hours for simple tasks like oil changes and tire repairs.
Customer Service
While some customers praised the friendly and professional staff, many others reported negative experiences with rude or unhelpful employees.
Trustworthiness
Numerous reviews indicated concerns about the honesty of the service recommendations, with customers feeling pressured to pay for unnecessary repairs.
Quality of Work
Mixed feedback on the quality of repairs, with some customers satisfied while others reported recurring issues after service.
Facility Conditions
The waiting area and overall cleanliness of the facility received criticism, with some customers noting it was in need of improvement.
- HHHaywood “Lewis Tre” HammondDec 22, 20251.0Took 9.5 hours to change front brake pads, oil change, and rear wiper. Came in at 9:15 and spoke with guy at desk. He said they wouldn’t be able to get to the car for about 2 hours. I say ok then I waited….. and waited…… and waited. Then at 5:45pm I hear Mr Hammond your car is ready. Took way too long and waiting room is trash. Tv didn’t work.
- MWMark WeberDec 16, 20255.0Very nice people and solved my tire issue.
- TTTeresaDec 15, 20254.0Friendly knowledgeable staff, only negative is that the only mechanic who could operate the equipment necessary to align my tires after I purchased 4 brand tires was off that day so they wouldn’t be able to align them once installed. They did imply that my new tires & alignment seemed fine. I got 4 iron man all season tires and I paid over $600 in total. As a widow whose spouse handled all of these matters I felt like I was treated and charged fairly.
- MMMichelleDec 13, 20251.0I will NEVER go to this location again. The location I typically go to didnt have a break tech so they recommended I go to another store. With the 5 star customer service I always get a the Fern Valley/ Preston location I never imagined I would have the experience I did. I took my car in for break pads only. I told the guy I'm in the process of buying a new car and wouldn't even put break on it if I had already found a car I liked. I didn't ask nor need a vehicle inspections but I guess they did it and called me with a list of things wronf with my car. A few things were things I knew was such as my battery wasn't charging ( I just got a new one 3-4 months ago) and needed coolant flush (done 1-2 months ago when I had my water pump put in. The list went on and on which I remind the guy I wasn't putting money in this car jist kut break pads on it. They call after the work is completed and say more bad news my tire bearing were bad and would total me $1300. Ummmm no...definitely not. Sad thing is an elderly women in front of me they kinda did the same things to her with a battery. This store will truly make a list of false things to rob its customers and I felt like I was being harassed and they were determined to get me to come off of more money.
- GPGlen PriceDec 10, 20253.0Drop my truck off for a slow leak in my tire . The tires were under warranty so they fixed it no cost which was great, but I asked asked them to check and top off any fluids that were low. They failed to do that. none of the fluids were topped off, which was disappointing .
Frequently Asked Questions About Ken Towery’s Tire & Auto Care
What types of automotive services does Ken Towery’s Tire & Auto Care provide?
Ken Towery’s Tire & Auto Care offers vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, and check engine services.
What tire brands does Ken Towery’s Tire & Auto Care specialize in?
They specialize in tire changes using top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
What are the operating hours for Ken Towery’s Tire & Auto Care?
The shop is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Where is Ken Towery’s Tire & Auto Care located?
It is located at 3800 S. Hurstbourne Parkway, Louisville, KY, 40299, USA.
How can I contact Ken Towery’s Tire & Auto Care?
You can reach them by phone at +1 502-365-2273.
Is Ken Towery’s Tire & Auto Care part of a larger chain?
Yes, there are multiple Ken Towery’s Tire & Auto Care locations nearby, including Ken Towery’s Tire and Auto #29.
Are there fuel stations near Ken Towery’s Tire & Auto Care?
Yes, the Valero gas station is nearby and also offers convenience store services and oil changes, which could be helpful when visiting the auto care center.
What banking services are available near Ken Towery’s Tire & Auto Care?
Nearby banking options include Fifth Third Bank, WesBanco Bank with ATM services, and WesBanco for financial and investing services, convenient for customers needing banking before or after their visit.
Are there dining options close to Ken Towery’s Tire & Auto Care?
Yes, nearby dining includes the El Jefe de Jefes food truck and Jet's Pizza restaurant, perfect for grabbing a meal before or after your appointment.
What nearby services can complement a visit to Ken Towery’s Tire & Auto Care?
Nearby services include Valvoline Instant Oil Change for quick oil services, Magnolia Dental for health needs, and KY Fitness Coach for fitness training, offering various conveniences to customers in the area.