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Ken Towery’s Tire & Auto Care

4.1
(434 reviews)

Business Details

3800 S. Hurstbourne Parkway, Louisville, KY
40299, United States
(502) 365-2273
https://locations.kentowery.com/ky/louisville/3800-s-hurstbourne-parkway

About

Tire Shop
Visit Ken Towery’s Tire & Auto Care for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Ken Towery’s Tire & Auto Care
3800 S. Hurstbourne Parkway, Louisville, KY
40299, United States

Hours

Reviews

4.1
434 reviews
5 stars
302
4 stars
32
3 stars
15
2 stars
11
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and professional staff, others reported rude behavior and poor communication.

Service Quality

Many customers expressed dissatisfaction with the quality of service, citing issues such as incomplete repairs, long wait times, and upselling unnecessary services.

Pricing Concerns

Several reviews highlighted concerns about pricing, with customers feeling overcharged for services and repairs, leading to distrust in the business.

Timeliness

Numerous customers reported long wait times for service, often exceeding expected durations, which contributed to frustration and dissatisfaction.

Trust Issues

A significant number of reviews indicated a lack of trust in the business, with customers feeling that they were being sold unnecessary services or that their vehicles were mishandled.
  • TT
    Trice
    4 days ago
    1.0
    would not even leave a 1 star but it makes me! I brought my ford edge here because I was having a horrible power steering fluid leak. I paid the 120.00 diagnostic fee to have it accessed. Chris called me to let me know it was the power steering hose and the washers that connected the hose as well as my back break light would cost 816.00 I told them ok as long as it was all fixed! he guaranteed it would be to call me back hours later to tell me exactly what we already talked about except this time to replace the washers would cost 2100 dollars! after we already agreed on the 800 so ended up I had to pay 800 dollars for my car to still be leaking worse than it was when I took it there!!!! Mark refused to make it right! and Chris was the one that screwed me over! this company DOES NOT have values or integrity and should be shut down!!!! The workers do not care about customers and will charge price gouge without even fixing your vehicle! You will leave in worse shape physically and financially because they will charge you to not fix the problem!
  • JD
    Johnny Diamonte
    6 days ago
    5.0
    I would highly suggest these guys. They have multiple facilities. Mark and John give excellent information when having your vehicle worked on . They explained the price points which I was happy w and pleased w the fact that if something was a half hour procedure, they only billed me at the time. I actually sure that due to the nature of my problem, it may have taken more time than the book says but still charged me the estimated time suggesting. To be honest, these fine fellas actually brought down just under the estimation for me. The craftsmanship, the service,price point and the "aftercare" related to me by their head technician John was instrumental for the fact I was traveling immediately across country. I can't say enough good things about this business. I wish the entire staff and establishment all the best w their future endeavors. God bless. I hope this reaches people who need quality work done in great timing whilst having to be budget minded. OMG, they are open to 730pm. How incredible. Thanks again
  • MC
    Moms Cool
    Feb 24, 2026
    5.0
    Super helpful. Pre purchase inspection. Gave great feedback, and tips to take care of the car. Chris was wonderful.
  • TC
    Tom Cole
    Feb 16, 2026
    1.0
    I had a 10:00 appointment for an oil change. I dropped the car off a little before 10 and they said it’d be about 2 hours. They had people ahead of me. Why bother even scheduling an appointment. An appointment means you drop the car off and they get started on it right away, not a hour later
  • AP
    AMY PIERCY
    Feb 2, 2026
    1.0
    Very unhappy and won’t be coming back. Had been going to the same location for over five years. Did not complete my entire oil change even after I specifically asked for it to be done. Twice Just seems like the staff just doesn’t care. I came and got my car without them doing the repairs (tires)because I decided to go elsewhere and they never blinked an eye. Didn’t ask what they could do or show any concerns what so ever! And also they tried selling new battery when clearly we didn’t need one while waiting to be checked out they were telling two other customers they needed new batteries as well. Seems a little fishy to me.

Frequently Asked Questions About Ken Towery’s Tire & Auto Care

What types of automotive services does Ken Towery’s Tire & Auto Care provide?

Ken Towery’s Tire & Auto Care offers vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, and check engine services.

What tire brands does Ken Towery’s Tire & Auto Care specialize in?

They specialize in tire changes using top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.

Brand Certified Facts from Ken Towery’s Tire & Auto Care

Ken Towery’s Tire & Auto Care partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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