Ken Towery’s Tire & Auto Care

Reviews

• JF

  John Fleming

  6 days ago
  1.0
  Brought vehicle in for engine light and throttle body issue along with brake drums. Picked up vehicle next day and drove straight home with no issues. Very next morning with start up I get throttle caution light and engine light again. Had to wait throughout weekend until the assigned tech returned to work. Now I have to return to the shop to still have it looked at. For what it cost me, I was expecting a better result. However, I am aware of sometimes it needs a "revisit". I hope to have better results today.
• LW

  Laura Webb

  Nov 12, 2025
  5.0
  Had a last minute tire issue I needed fixed before heading out of town. They fixed it within 30 mins and I was able to get on the road. I’d definitely go back.
• LM

  Lasean Mangum

  Nov 12, 2025
  5.0
  Was in and out in no time. They were able to remove a broken bolt and replace it. Good people at the door and it never takes to long. 👍🏿
• LB

  L Bryar

  Oct 30, 2025
  5.0
  I've gone to ken towerys twice in a complete panic and both times they were able to get my car fixed quickly and at reasonable prices. The staff is kind and friendly and very courteous.
• EC

  E “EDC” C

  Oct 27, 2025
  1.0
  I went to Ken Towery because another shop cross threaded several lug nuts. KT removed them and of course they broke, i knew that was a possibility. I was told it would be cheaper to replace the wheel bearing then to replace the three damaged studs and the part had to be ordered and would arrive shortly. Fine. I stepped outside to take a call and noticed an Autozone employee making a delivery. Eventually my vehicle was ready, but when it was being backed out, I heard this awful metal on metal sound coming from the vehicle. I said something to the guy covered in grease diving my vehicle about the sound. His response, "I didn't work on the vehicle." I turn to go back inside and let someone know something isn't right, fortunately the service manager was already on it. The mechanic proceeds to take a mallet, lay down under the car in the parking lot, and begin hammering something underneath the car. I'm watching this thinking to myself, "how unprofessional." The servicing manager comes out, tells him to bring the car back inside and complete the repair. I go back in the shop and a different employee is completing the transaction at the register. I say to him, I would like to discuss the price of the wheel bearing, because I could have brought the part from Autozone and saved myself some money. If the part Is $100.00 bucks for me, you're paying less than that. He acknowledged, they pay less than retail, but they don't install customer parts." Okay, I could have it shipped for $37.00. I asked "how much are they charging for the part" to which he condescendingly replied, "your going to pay $705.15." Infuriated, I grit my teeth, pulled out my card swipe and vowed, this is the first and the last time I will ever do business with Ken Towery. My mother who frequently has her Cadillac serviced there, will not be returning ever. I have a friend who gets work done there and I will be letting her know to go elsewhere as well and anyone who mentions needing car repair, I will advise not to go to Ken Towery. You can thank your smart mouth employee begind the counter for the loss of business and damage to your reputation. What should have happened was a negotiation on the price of the part. I went to Autozone and found out the part cost $184.99 which means KT may have paid $80 bucks for the part but charged me $302.30. That is a total ripoff charging a costumer more than 300% for a part they can get from the same store for considerably less. An Autozone employee told me, many of the KT business have closed due to shady business practices. I will never be back and will make it my mission to ensure, no one I come across does business there. Shoutout the 6'7 black man who works there, he and a gentleman with locs were very helpful and cordial.

Frequently Asked Questions About Ken Towery’s Tire & Auto Care