Mixed reviews on customer service; some praised the staff for being friendly and helpful, while others reported rude interactions and poor communication.
Service Quality
Inconsistent service quality noted; some customers experienced timely and effective repairs, while others faced misdiagnoses and delays.
Pricing Concerns
Many customers expressed dissatisfaction with pricing, citing high costs and feeling overcharged for services.
Convenience
Customers appreciated the convenience of the location and the ability to make appointments, though some reported issues with appointment scheduling.
Trustworthiness
Several long-term customers highlighted the shop's honesty and integrity, while others raised concerns about being upsold or receiving unnecessary repairs.
AR
Ashley R
4 days ago
2.0
Goodyear is conveniently located and they accept appointments. I am unimpressed with the service. I would not use them for a big service, simply because of their pricing. I did ask them to check my tire, because I was regularly losing air. I made an appointment, and waited for about an hour for them to tell me there was nothing in my tire. Less than two weeks later, my tire was losing air again. I made another appointment. At this appointment, they did find metal in my tire and patched it. The price was affordable at $25, but I do not think a 1+ hour wait to patch a tire, with an appointment, is high-quality customer service.
NJ
Niels de Jong
Feb 20, 2026
5.0
We were traveling down to Alabama and had a front panel on the undercarriage come loose- Alan at the front desk and the manager Daniel were able to quickly get it reattached for no charge and keep us on time!
BJ
bit jockey
Feb 9, 2026
5.0
I had a catastrophic loss of coolant and was broke down on Friday at 4pm. Arranged AAA towing then contacted this Goodyear shop based on the recommendation of a friend who used them for years.
The shop took my truck and had a diagnosis (failed water pump) by 9am Saturday. They called with an update at 5:30pm that I needed a new belt tensioner. They promised to finish by noon Monday.
They called at 10:15 Monday saying truck was ready.
Great communication, professional, accurate estimates, competent technicians. Everything I was hoping to receive!
DM
Doris Mallory
Feb 3, 2026
1.0
Rude person working. Doesn't know how to speak to customers very well and is not a kind man. So if you're looking for friendly support to take your car, I do not recommend to take a here. And if they're not friendly at the desk, then just imagine what they can do to your car.
GP
Genaro perez
Nov 26, 2025
4.0
This workshop is very good, I have changed my tires twice and they turned out very well, and also the air sensors and oil change.