Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Hours
Reviews
4.0
164 reviews
5 stars
109
4 stars
13
3 stars
5
2 stars
6
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some found staff friendly and helpful, while others reported rudeness and lack of communication.
Repair Quality
Repair quality is inconsistent; many customers praised the work done, but several reported issues with incomplete or poor repairs.
Timeliness
Timeliness of repairs is a common concern, with several customers experiencing delays beyond initial estimates.
Communication
Communication regarding repair status is often lacking, leading to frustration among customers who felt uninformed.
Overall Experience
Overall experiences vary widely; while some customers had positive interactions and outcomes, others expressed significant dissatisfaction.
- SBSusan Mcconnell BCBANov 3, 20255.0Great job. Quick and Iām very happy. My car looks great and they fixed issues the dealer and big collision centers took months to finish.
- JWJohn WallsNov 3, 20255.0Had to use Gerber from an accident. They were great to work with.
- JWJames WilsonSep 23, 20253.0Starting my review with intent to update once I pickup my wife's Rav4. Scheduling the estimate... Was good compared to most shops but the information was a little miss leading. The estimate was scheduled without 1.5 weeks but when I first called the information provided seems to have been miss-leading to encourage scheduling with this shop. Actual estimate... Was quick and professional. Scheduling the drop off in the shop... again from the first call this was a bit miss-leading. Again I assume to encourage use of the shop. It was still the following week but not as communicated on the first call. Instead later in the week and I needed it to be a drop off as they wanted schedule that mid-day... Do they not know people work. So, instead I used the drop box and walked to the car rental place. Follow ups... This has so far been a really weak spot. I dropped off on a Thursday morning at 7:15am in the drop box. I hear nothing since so called at 8:20am the next Tuesday morning. It sounds like the car "might" be ready today?? Some follow up after drop off really would be nice. I guess we will see how that goes following that call (I had to initiate). Repairs... This is still pending....
- MVMalinda VogelJul 3, 20255.0This place, Dina, Shawn and Nick were so easy to work with. My car was done a week ahead of time. I was able to leave the rental car there. They turned a very stressful time into a much better than expected one. Thanks ššš
- DBdaniel blyMar 14, 20251.0Lack of customer service
Frequently Asked Questions About Gerber Collision & Glass
What types of vehicle repair services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers auto body repair, windshield replacement, collision repair, dent removal, paintless dent repair, and auto glass services.
What is the guarantee policy for repairs at Gerber Collision & Glass?
All repairs come with a Lifetime Guarantee for as long as you own your vehicle.
What are the operating hours for Gerber Collision & Glass?
They are open Monday through Friday from 8:00 AM to 5:00 PM and are closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, and New Year's Day.
Where is Gerber Collision & Glass located?
They are located at 3933 Bardstown Rd, Louisville, KY 40218, USA.
What payment methods does Gerber Collision & Glass accept?
They accept American Express, Check, Discover, MasterCard, and Visa.
How can I contact Gerber Collision & Glass for an estimate or questions?
You can call them at +1 502-491-2639 or email info@gerbercollision.com.
Are there any nearby restaurants where I can eat while waiting for my vehicle repair?
Yes, you can visit nearby places like Arno Pizza, an Italian restaurant, Maashaallah African Restaurant, and Kopple's Food Mart & Deli for a variety of dining options.
Where can I get a haircut or beauty services near Gerber Collision & Glass?
Nearby beauty salons and hair salons include Yama Hairbraiding, Done Touch By Shonda, Buechel Barber Shop, and All Glam'd Up Salon.
Is there a car rental service close to Gerber Collision & Glass if I need a replacement vehicle?
Yes, Hertz Rent A Car is located nearby, offering convenient car rental services.
What nearby recreational activities are available near Gerber Collision & Glass?
Robben's Roost Roller Skating is close by, providing a roller skating rink and sports and recreation venue for some fun before or after your visit.