Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Hours
Reviews
4.8
395 reviews
5 stars
353
4 stars
25
3 stars5
2 stars5
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the friendly and helpful staff, others reported poor communication and rude interactions.
Repair Quality
Most customers were highly satisfied with the quality of repairs, noting that vehicles looked brand new after service.
Timeliness
Several reviews highlighted quick turnaround times for repairs, with some customers receiving their vehicles back ahead of schedule.
Communication
Communication was a common concern, with some customers appreciating regular updates while others experienced significant lapses in communication.
Facility Cleanliness
The facility was frequently described as clean and well-maintained, contributing positively to the overall customer experience.
- EFEddy FuenmayorOct 21, 20255.0The staff is friendly and my vehicle looks better than what it was but it’s the details. I get that the collision sensor were not accurate at first it happens … specially with new cars. They fixed it, seems fine now and I’m thankful for that. But again is the cosmetic details, the grill is not sitting flush some of the trim is dented or seems not all the way in. I mentioned that to them when the sensors thing came up but it wasn’t addressed when I picked it up. Update - They did reach back out and after taking the car back they placed a new OEM grill and there are no longer any gaps and the vehicle looks great. I was explained that it was due to previous grill being an aftermarket one and that was the reason it was not sitting flush. They did a great job and I realize now it had nothing to do with their work but rather the parts that were out of spec. Thankful they were able to fix it and for their honesty.
- MHMike HamletOct 15, 20255.0Nice clean facility, friendly and helpful staff.
- CMChris MurphySep 26, 20255.0Great experience all around. Kept me informed through the entire process. Repair was quick and Taylor in the office was wonderful. Would highly recommend for repair.
- JHJeff HoodJul 16, 20251.0The worst customer service I've experienced. My car was sent their after my insurance company suggested them, well after two weeks of lies and excuses, they never even touched my car. So I pulled my car outta that shop and sent it to another, and it was the best decision I made about the damage on my car because I had it back after a few days at the other shop, and they communicated with me the way you'd expect a business to do. Be warned: the girl at the reception and Kyle will straight lie to your face. Good luck, but if I were you I'd look elsewhere.
- MEMatt EggswareJun 21, 20255.0I was trying to match a color on a piece that couldn’t be moved and they were incredibly accommodating and very professional during the entire process.
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass provide?
Gerber Collision & Glass offers auto body repair, windshield replacement, collision repair, dent removal, paintless dent repair, and auto glass services.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 4734 Rockford Plaza, Louisville, KY 40216, USA.
What are the business hours for Gerber Collision & Glass?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and major holidays like Christmas and New Year's Day.
Is there a lifetime guarantee on the repairs at Gerber Collision & Glass?
Yes, all collision and glass repairs at Gerber Collision & Glass are backed by a Lifetime Guarantee for as long as you own your vehicle.
How can I request a collision repair estimate from Gerber Collision & Glass?
You can request a free collision repair estimate online through their website at https://www.gerbercollision.com/online-repair-estimate.
Which payment options are accepted at Gerber Collision & Glass?
Gerber Collision & Glass accepts American Express, Check, Discover, Mastercard, and Visa as payment methods.
What should I do if I need auto glass repair near Rockford Plaza?
You can visit Gerber Collision & Glass at 4734 Rockford Plaza for expert auto glass repair and replacement services.
Are there other automotive repair shops near Gerber Collision & Glass?
Yes, Touch of Color Collision Center and Rockford Lane Automotive are nearby options for automotive and body shop services.
What nearby places can customers visit after their appointment at Gerber Collision & Glass?
Customers can visit Rockford Plaza shopping center, Plaza Liquors, or try dining at Lady J Lemonade or NDA Smokehouse Grill, all located near the collision center.
How can I contact Gerber Collision & Glass for more information?
You can call them at +1 502-447-6422 or email at info@gerbercollision.com for inquiries and appointments.