Gerber Collision & Glass

Reviews

• EF

  Eddy Fuenmayor

  Oct 21, 2025
  5.0
  The staff is friendly and my vehicle looks better than what it was but it’s the details. I get that the collision sensor were not accurate at first it happens … specially with new cars. They fixed it, seems fine now and I’m thankful for that. But again is the cosmetic details, the grill is not sitting flush some of the trim is dented or seems not all the way in. I mentioned that to them when the sensors thing came up but it wasn’t addressed when I picked it up. Update - They did reach back out and after taking the car back they placed a new OEM grill and there are no longer any gaps and the vehicle looks great. I was explained that it was due to previous grill being an aftermarket one and that was the reason it was not sitting flush. They did a great job and I realize now it had nothing to do with their work but rather the parts that were out of spec. Thankful they were able to fix it and for their honesty.
• MH

  Mike Hamlet

  Oct 15, 2025
  5.0
  Nice clean facility, friendly and helpful staff.
• CM

  Chris Murphy

  Sep 26, 2025
  5.0
  Great experience all around. Kept me informed through the entire process. Repair was quick and Taylor in the office was wonderful. Would highly recommend for repair.
• JH

  Jeff Hood

  Jul 16, 2025
  1.0
  The worst customer service I've experienced. My car was sent their after my insurance company suggested them, well after two weeks of lies and excuses, they never even touched my car. So I pulled my car outta that shop and sent it to another, and it was the best decision I made about the damage on my car because I had it back after a few days at the other shop, and they communicated with me the way you'd expect a business to do. Be warned: the girl at the reception and Kyle will straight lie to your face. Good luck, but if I were you I'd look elsewhere.
• TH

  Tim Hall

  Jan 23, 2024
  4.0
  Recently I rated then 1 star. That rating was based on 2 things. 1 the lack of communication during the initial repair process which they more than made up upon returning my car. They detailed it inside and out and it looked better than the day I purchased the car. The other reason was based on the wrong information given to me by the manufacturer. Today I returned and Jeff and his team went above and beyond to get to the bottom of my concern. Again that concerns was based on information (wrong information) given to me by the manufacturer. I want to first APOLOGIZE to Jeff and his team for the added stress I placed onto them as they're going through a transition. I also want to THANK THEM for working together to resolve my concerns. What I didn't share with them is the fact that prior to purchasing the latest car they repaired for Mr the reason I have that car is because my Toyota was pitted on I-65 and when the car finally stopped it was wheels up and both my passenger and I after being pulled out walked away from it with very minor cuts and no serious injuries. Now I am very sensitive when it come to making sure all systems on my car are in perfect working condition. Again, I THANK Jeff and his team for GOING ABOVE AND BEYOND TO get to the bottom of and resolve my issues. In closing I want to PUBLICLY SAY THANKS TO THE STAFF FOR DEALING WITH ME UNDER THE CIRCUMSTANCES I PLACED THEM IN!

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