First Class Auto Services LLC

4.6
216 reviews

About

Auto Body ShopAuto Repair ShopAlternator RepairEngine Rebuilding ServiceBrake Shop
When it comes to Auto Repair, Car Repair, Auto Mechanic, and more, no one compares to First Class Auto Services LLC. With years of combined experience, First Class Auto Services LLC has worked hard to build the trust of our clients in Louisville and surrounding areas. Visit our website to learn more or better yet, call us today!

Location

First Class Auto Services LLC
2300 Hikes Ln, Louisville, KY
40218-1402, United States

Hours

Reviews

4.6
216 reviews
5 stars
180
4 stars
14
3 stars
3
2 stars
2
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their willingness to communicate and explain repairs clearly.

Quality of Work

Overall, customers reported satisfaction with the quality of repairs, although there were some serious concerns about specific jobs that led to dangerous situations.

Pricing

Feedback was mixed regarding pricing; while some found it fair and reasonable, others felt it was overpriced for certain services.

Communication Issues

Several reviews pointed out significant communication problems, including scheduling errors and lack of updates on repair status.

Trustworthiness

There were contrasting opinions on the trustworthiness of the shop, with some customers expressing confidence in the service while others reported feeling misled or dissatisfied with the repairs.
  • GB
    Gabe B
    Aug 27, 2025
    1.0
    Before this incident, I had multiple good things to say. Both of the calipers on my breaks lost a bolt at the same time while I was driving, I called this shop (they replaced my brakes and rotors) and they said they couldnt take a look at it until wednesday at the earliest ( i called on a monday ) So i took it to another shop where they showed me what First Class Auto didnt do correctly. I called First Class to discuss reimbursement and they told me I would have to pay to have it towed back to the shop and the only way i could be reimbursed is if they fixed it. Shame because I had great interactions before this.
  • MD
    Michael Dixon
    Jul 12, 2025
    5.0
    Drove to Kentucky from Georgia for a basketball tournament. Our Yukon started acting up Friday night. The next day after looking at reviews I found First Class Auto Service . I told Maria and TJ my problems and within minutes TJ found two issues, one was a faulty starter and a bad battery. They squeezed me in and got the job done and was going to stay over to complete it. The mechanic TJ was awesome and Maria up front was honest and friendly. They saved us and we will be back on the road going home on time. Thank you!
  • DW
    Deanna West
    Jul 8, 2025
    5.0
    Great care and customer service. They took great care of us and stood by their word! Truly 100% customer focused.
  • RD
    Ric0 Diner0
    Jul 8, 2025
    4.0
    Great Service , Good Prices & Good Work Done
  • YK
    Yusif Kalid
    Jun 9, 2025
    1.0
    Way over priced

Frequently Asked Questions About First Class Auto Services LLC

What types of auto services does First Class Auto Services LLC offer?

First Class Auto Services LLC specializes in Auto Repair, Car Repair, and Auto Mechanic services, including Alternator Repair, Engine Rebuilding, and Brake Shop services.

Where is First Class Auto Services LLC located?

The business is located at 2300 Hikes Ln, Louisville, KY 40218-1402, USA.