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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(380 reviews)

Business Details

10500 Westport Rd, Louisville, KY
40241, United States
(502) 412-5111

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Louisville, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East End location today.

Location

Enterprise Rent-A-Car
10500 Westport Rd, Louisville, KY
40241, United States

Hours

Reviews

4.2
380 reviews
5 stars
256
4 stars
43
3 stars
20
2 stars
16
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with several mentioning specific employees who provided excellent service.

Vehicle Availability

Numerous reviews highlighted issues with vehicle availability, including last-minute cancellations and not having the reserved vehicle ready.

Cleanliness

Several customers reported receiving dirty vehicles, with complaints about the cleanliness of both the interior and exterior of the cars.

Efficiency

Customers appreciated the quick and efficient service during the rental process, with many noting fast check-in and check-out experiences.

Mixed Experiences

While many had positive experiences, there were significant complaints about poor management and unresolved issues, leading to frustration for some customers.
  • AU
    A Google User
    3 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • JM
    John Mills
    Jan 24, 2026
    5.0
    Manager was great. Did not have the vehicle I needed but called around and found it. I will be back
  • DS
    Drake Strong
    Jan 16, 2026
    5.0
    Very helpful. I had to swap out a longterm rental so it could get routine maintenance and they were able to assist eventhough they weren't the location the vehicle originated at. The staff got me into another quality vehicle and were very friendly doing so.
  • LL
    Lenny
    Jan 10, 2026
    5.0
    ⭐⭐⭐⭐⭐ five stars all the way. Great customer service and correspondence. I loved it every step of the way I felt cared for.
  • CB
    Carol “carolintallahassee” Bisig
    Jan 9, 2026
    5.0
    Kind, patient and professional, they went out of their way to help and I will use them again.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Louisville, KY?

Enterprise Rent-A-Car is located at 10500 Westport Rd, Ste 102, Louisville, KY 40241.

What are the operating hours for Enterprise Rent-A-Car at the East End location?

The East End location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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