Need a rental car in Louisville, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East End location today.
Many customers praised the staff for being friendly, helpful, and accommodating, with several mentioning specific employees who provided excellent service.
Vehicle Availability
Numerous reviews highlighted issues with vehicle availability, including last-minute cancellations and not having the reserved vehicle ready.
Cleanliness
Several customers reported receiving dirty vehicles, with complaints about the cleanliness of both the interior and exterior of the cars.
Efficiency
Customers appreciated the quick and efficient service during the rental process, with many noting fast check-in and check-out experiences.
Mixed Experiences
While many had positive experiences, there were significant complaints about poor management and unresolved issues, leading to frustration for some customers.
AU
A Google User
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
JM
John Mills
Jan 24, 2026
5.0
Manager was great. Did not have the vehicle I needed but called around and found it. I will be back
DS
Drake Strong
Jan 16, 2026
5.0
Very helpful. I had to swap out a longterm rental so it could get routine maintenance and they were able to assist eventhough they weren't the location the vehicle originated at. The staff got me into another quality vehicle and were very friendly doing so.
LL
Lenny
Jan 10, 2026
5.0
⭐⭐⭐⭐⭐ five stars all the way. Great customer service and correspondence. I loved it every step of the way I felt cared for.
CB
Carol “carolintallahassee” Bisig
Jan 9, 2026
5.0
Kind, patient and professional, they went out of their way to help and I will use them again.