Brand Certified
Enterprise Rent-A-Car
4.3(198 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
1360 Bardstown Rd, Louisville, KY
40204, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(502) 459-3115
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ky/louisville-highlands-5854.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Louisville, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Highlands location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.3
198 reviews
5 stars
137
4 stars
27
3 stars
9
2 stars
4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with some staff being described as friendly and helpful, while others were reported as rude and unprofessional.
Cleanliness
Several reviews noted issues with vehicle cleanliness, including cars smelling like smoke and not being properly cleaned before rental.
Reservation Issues
Multiple customers experienced problems with reservations, including cars not being available despite prior bookings and poor communication regarding inventory.
Overall Experience
While many customers reported positive experiences with quick service and friendly staff, there were significant complaints about specific employees and management practices that detracted from the overall satisfaction.
- AUA Google User3 days ago5.0If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
- FFFox FagetFeb 22, 20265.0Every time I’ve rented from this location it’s been a smooth & painless ride. I’ve had to rent for various reasons like travel, car maintenance, etc. Cody and Riley at Enterprise on Bardstown rd in Louisville, KY are more than helpful and thorough. I never had a doubt of my value as a customer this entire experience. I 100% recommend this rental service and intend on being a returning customer in the future.
- VVVLFeb 15, 20265.0The manager was very nice, accomodating and focused on customer service.
- RSRachael SmithFeb 9, 20261.0I had a confirmed reservation and the Enterprise website showed several vehicles available. However, one hour before my scheduled pickup, I was called and told no vehicle could be found. I was told they were “looking into solutions,” but no solution was ever provided. When I asked if this was due to dropping off at a different location, I was told that was a factor. I asked if there was anything I could do to get a car and was told no. The last-minute cancellation and lack of customer support were extremely disappointing. I rely on rental cars for work and now require weekly rentals, but after this experience, I’ll be taking my business elsewhere. Reliability matters.
- GBGrace BarrettJan 15, 20265.0the manager is great and went above and beyond to clean our rental car and have it smelling and looking nice for us! highly recommend this location!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in Louisville?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is the Enterprise Rent-A-Car location in Louisville?
The Enterprise Rent-A-Car Highlands location is at 1360 Bardstown Rd, Louisville, KY 40204.
What are the operating hours of Enterprise Rent-A-Car in Louisville?
They are open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Louisville?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ky/louisville-highlands-5854.html or call +1 502-459-3115.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there weekend rental specials available at Enterprise Rent-A-Car in Louisville?
Yes, they offer great weekend rates which can be booked through their weekend specials page at https://www.enterprise.com/en/car-rental/deals/weekend-specials.html.
Is Enterprise Rent-A-Car in Louisville a woman-owned business?
Yes, the establishment is identified as a woman-owned business.
What nearby dining options are available if I visit Enterprise Rent-A-Car at Highlands?
You can visit nearby dining options such as La Chasse, a French restaurant and cocktail bar, and Palermo Viejo, a popular steakhouse.
Are there any nearby shops or boutiques near Enterprise Rent-A-Car Highlands location for shopping after your rental?
Yes, nearby you can find Rose Hill Boutique and Toshay Fashion Boutique for women's clothing and stylish shopping experiences.
What local services are near Enterprise Rent-A-Car that might assist customers with additional needs?
Nearby services include The UPS Store for shipping needs, Salon Rex and Kaleidoscope Hair Salon for beauty services, and Heather French Foundation for Veterans, Inc. for community support.
Brand Certified Facts from Enterprise Rent-A-Car
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