Need a rental car in Louisville, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Street Matthews Ten Pin Lane location today.
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individuals who went above and beyond.
Efficiency
Customers frequently noted the quick and efficient service, with many reporting minimal wait times for both pickup and drop-off.
Vehicle Condition
There were multiple complaints regarding the cleanliness and maintenance of the vehicles, with some customers receiving cars that were not properly cleaned or in good working order.
Reservation Issues
Several reviews highlighted problems with vehicle availability and reservation fulfillment, leading to frustration and dissatisfaction among customers.
CM
Chris Murphy
3 days ago
5.0
Customer service was extremely friendly. Was in and out in minutes. Didn't have any issues getting the car i wanted and drop off wasn't a hassle.
AU
A Google User
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
BR
betce reagan
3 days ago
5.0
Very easy to make reservation!! Cars was very clean inside and out!! Employees very courteous!! 5 stars
KC
Kris C
Jan 22, 2026
5.0
Frankie goes above and beyond at this location! My car was broken down and they provided me with a very nice Camry to drive out of town for business. Everything was seamless and I plan on returning. I will recommend this location to all my friends and family, Great work! Thanks!
OO
Olivia
Jan 19, 2026
5.0
I was taken care of quickly and the two gentlemen I had delt with were polite and professional. I spent 10min here in and out at this location. I was the only one here when I arrived. I did not have to wait to be fueled up and everything was ready for me when I got here. Very efficient and quick.