Business Details
https://www.enterprise.com/en/car-rental/locations/us/ky/louisville-st-matthews-ten-pin-ln-5811.html
About
Car Rental AgencyVan Rental
Need a rental car in Louisville, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Street Matthews Ten Pin Lane location today.
Location
Hours
Reviews
4.2
187 reviews
5 stars
128
4 stars
23
3 stars
10
2 stars
4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Sam, Ethan, and Dale.
Reservation Issues
Several reviews highlighted problems with vehicle availability despite confirmed reservations, leading to frustration and inconvenience for customers.
Cleanliness
There were complaints about the cleanliness of vehicles, with reports of unclean interiors and exteriors, which did not meet customer expectations.
Efficiency
Customers appreciated the quick service and efficiency in the rental process, with many noting fast check-in and check-out experiences.
Mixed Experiences
While many had positive experiences, some customers reported negative interactions with management and issues with billing, indicating inconsistency in service quality.
- JBJ BoscoNov 7, 20255.0We needed a vehicle fast to replace our car that went into the shop. They picked us up and made everything incredibly easy. Great customer service!
- BMBee MatthewsOct 26, 20255.0All the staff here are great. Especially Kp whom has helped me several times and Sam too!. Due to car issues they are ready to assist in time of need. Even had my car washed for me. Thank you guys for going the extra mile!!
- CWCindy WhitakerOct 3, 20255.0Enterprise has consistently helpful, efficient and professional staff. They also have convenient neighborhood locations avoiding airport fees.
- CBChris BeckerAug 29, 20255.0Great people great service
- JLJulie LeppertAug 19, 20251.0I am trying to move my daughter into college 8 hours away and am a recent widow. Made reservation for minivan and received confirmation email/paperwork. After taking Uber home from airport enterprise location that cost me over $40 because they don’t accept debit cards or virtual credit cards. This was never disclosed online or confirmation. (This initial reservation was made thru Costco) Made reservation with Westport location online. They called me 10 min afterwards and said they have an empty lot. 3rd attempt was here and I physically called as I was directed to by the Westport guy and she confirmed they did have one minivan. Awesome. Asked me to be there by 4. I leave immediately. 10 min later I get ANOTHER call. They don’t have it. I got a bland apology then he hung up on me. I will never recommend or rent thru enterprise again. A wasted afternoon, stress, uber fees, had to cancel my daughter’s last outing together (for nothing), and now scramble to figure out what we’re going to do. If you don’t have the inventory, don’t allow the booking!! Simple. Y’all are really ruining people’s days.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Louisville, KY?
Enterprise Rent-A-Car is located at 110 Ten Pin Ln, Louisville, KY 40207, US.
What are the business hours for Enterprise Rent-A-Car at this location?
The rental office is open Monday to Friday from 8 AM to 6 PM, Saturday from 9 AM to 1 PM, and is closed on Sundays.
What types of vehicles can I rent at this Enterprise Rent-A-Car?
You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.
Which payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Checks, Discover, Mastercard, and Visa.
Can I make a reservation online for a rental car at this location?
Yes, you can reserve your rental car online via their official website reservation link.
Is there a special deal or discount available currently?
Yes, Enterprise offers great weekend rental rates which can be booked online through their weekend specials page.
Does Enterprise Rent-A-Car offer any discounts for active military members?
Yes, they provide discounts for active military members.
Are there any restaurants near the Enterprise Rent-A-Car location?
Yes, nearby restaurants include Chick-fil-A, Texas Roadhouse, Red Robin Gourmet Burgers, Arby's, Cinnabon, and several others.
What entertainment options are available close to this Enterprise location?
Close to Enterprise, you can enjoy activities at Ten Pin Strike & Spare bowling alley and Strike and Spare Family Fun Center.
Are there any retail shopping stores near the Enterprise Rent-A-Car on Ten Pin Lane?
Yes, nearby shopping options include Payless ShoeSource, SKECHERS Retail, Brookstone, Hollister, and Gymboree.