Enterprise Rent-A-Car

4.3
193 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

110 Ten Pin Ln, Louisville, KY
40207, United States
(502) 896-9988
https://www.enterprise.com/en/car-rental/locations/us/ky/louisville-st-matthews-ten-pin-ln-5811.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Louisville, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Street Matthews Ten Pin Lane location today.

Location

Enterprise Rent-A-Car
110 Ten Pin Ln, Louisville, KY
40207, United States

Hours

Reviews

4.3
193 reviews
5 stars
134
4 stars
23
3 stars
10
2 stars
4
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their rental needs.

Reservation Issues

Several reviews highlighted problems with vehicle availability and issues with honoring reservations, leading to frustration among customers.

Cleanliness

There were multiple complaints regarding the cleanliness of the vehicles, with some customers noting that cars were not properly sanitized or cleaned before rental.

Efficiency

Customers frequently mentioned quick service and efficient processes for both pickup and drop-off, contributing to a positive rental experience.

Mixed Experiences

While many reviews were positive, there were also significant negative experiences reported, particularly related to management and specific locations.
  • MS
    Martin Stiff
    4 days ago
    5.0
    Enterprise has always been my go to a preference for car rentals however their people at the Saint Matthews store in Louisville Kentucky specifically a young gentleman named Cole was outstanding. I told Enterprise survey they should put him in management. He knows how to speak to people and treat customers.
  • MM
    Marie
    Jan 6, 2026
    5.0
    This enterprise is a good place to rent from very courteous and professional at all times.. I would recommend if you need a rental go check them out.
  • HM
    Horma Med
    Jan 6, 2026
    5.0
    There were two very nice young men, cheerful, polite, calm, and efficient. Each of them deserves a ten-star rating, and even that would be less than they deserve.
  • LL
    Lisa
    Dec 19, 2025
    5.0
    Had a great experience! Huge thanks to Frankie for making our rental experience such a positive one. He was responsive, knowledgeable, and incredibly helpful every step of the way. Excellent service!
  • SO
    Sharon Parra Olaciregui
    Dec 9, 2025
    5.0
    Great customer service all around! Every time I come, they take wonderful care of me and give me a great vehicle always. Shout out to KP . Frankie and Cole to have gone above and beyond for me!!! Thank you for keeping up the high expectations I always have when renting from Enterprise!
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Louisville, KY?

Enterprise Rent-A-Car is located at 110 Ten Pin Ln, Louisville, KY 40207, US.

What are the business hours for Enterprise Rent-A-Car at this location?

The rental office is open Monday to Friday from 8 AM to 6 PM, Saturday from 9 AM to 1 PM, and is closed on Sundays.