Need a rental car in Louisville, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Preston Highway location today.
Feedback on customer service is mixed; while many praised the helpfulness and professionalism of staff, several reviews highlighted rude or unprofessional behavior from certain employees.
Vehicle Condition
Several customers reported receiving vehicles that were dirty or had maintenance issues, including expired registrations and unpleasant odors.
Reservation Issues
There were multiple complaints about reservations not being honored or vehicles not being available, leading to frustration among customers.
Positive Experiences
Despite some negative feedback, many customers expressed satisfaction with their rental experience, citing friendly staff and efficient service.
AU
A Google User
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
SP
Summer Papajeski
Feb 21, 2026
5.0
Great service, friendly and engaging the staff were able to shift from original request to a much larger option and it was just what my team needed! I am so grateful!
BH
Brandon Hooley
Feb 13, 2026
5.0
My wife and I had flown in to Louisville for a funeral and our rental car from another agency that we had reserved had been given to another which left us without a car to go to the funeral 90 miles away. The City was basically sold out do to a large Farm Equipment Convention and no one had cars. We went to Enterprise and they were empathetic and worked with us to find an option unlike the other agencies. They were kind and made sure we were taken care of. We had to stay in the City for the night and then early the next morning got a call from the Manager at the Preston Rd location and he made sure we had a vehicle right when they opened. He was even kind enough to allow us to drop the car at the airport as we would be leaving that same evening.
Both my wife and I were grateful for the empathy and care we were provided from Enterprise. Unfortunately we had not experienced the same from the other agency we initially booked the reservation with. Enterprise is now my top choice when looking at rental options in the future. Thank you for making sure we were taken care of in a particularly difficult time.
KL
Keaton Liljestrom
Feb 11, 2026
5.0
Staff was friendly, car was great. Everyone was super helpful during pick up and drop off. Emma was very sweet and gave us a ride, as well as some awesome recommendations on the way!
MF
Mary Ford
Feb 7, 2026
5.0
Very professional staff,very helpful with my rental experience..willing to do what needed to be done to make everything accurate and taking care of..