AutoZone Auto Parts

4.4
252 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Louisville #1618 in Louisville, KY is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Louisville, KY or call us at (502) 302-6846.

Details

  • Curbside pickupAvailable

Location

AutoZone Auto Parts
4165 Shelbyville, Louisville, KY
40207, United States

Hours

Reviews

4.4
252 reviews
5 stars
191
4 stars
21
3 stars
10
2 stars
5
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and friendliness, particularly highlighting employees like Maxwell, Noah, and Michael for their exceptional service.

Staff Knowledge

Several reviews noted the staff's knowledge and ability to assist with car issues, although there were some complaints about inconsistent expertise among employees.

Management Issues

There were multiple complaints regarding poor management and unprofessional behavior from certain staff members, which negatively impacted customer experiences.

Product Availability

Customers generally found the store to have a good selection of auto parts, although some noted issues with specific items being out of stock.

Installation Services

Many reviews highlighted the convenience of installation services provided by staff, with several customers expressing appreciation for help with tasks like battery and wiper blade replacements.
  • JT
    Julie Tallent
    3 days ago
    5.0
    Grant helped by checking the diagnostics on my car this frosty morning. He was professional and prompt.
  • SA
    Sandra Ayora
    Nov 14, 2025
    5.0
    Thank you, Ian M., for your honesty and your help. You truly know what real customer service is. From the moment I walked into the store and asked you for help, you assisted me with a smile. We need more people like you, and companies should value employees like you. Five stars for your service!
  • IC
    Icy Coldtouch
    Nov 11, 2025
    5.0
    Thank you, Eduardo and Ein. (Sorry if I misspelled or got your names wrong). They took their time and got me the correct rotors and pads. They are a cheery staff and treat their customers very well
  • CS
    Christina S
    Oct 22, 2025
    1.0
    Spoke super disrespectfully to my teen daughter. Wouldn’t listen tot he problem about headlights and said “I know your type I know your type” So we went somewhere else.
  • NP
    Nicole Patterson
    Oct 2, 2025
    5.0
    Thank you Maxwell for the great customer service. I purchased oil, oil filter and cabin filter. Thanks for helping me and thanks for explaining and helping me to sign up for the rewards program.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular store hours for AutoZone Auto Parts in Louisville?

AutoZone Auto Parts in Louisville is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup or delivery options?

Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.