Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone New Cut Road in Louisville, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Louisville, KY or call us at (502) 367-2007.
Feedback on customer service is mixed; while some employees provided excellent assistance, others were reported as rude and unhelpful.
Staffing Issues
Several reviews noted that the store appeared poorly staffed, leading to long wait times and inadequate customer support.
Product Availability
Customers experienced issues with inventory accuracy, often finding that items listed as available online were not in stock.
Positive Experiences
Despite the negative feedback, many customers praised specific employees for their helpfulness and knowledge, indicating that there are positive experiences to be had.
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William House
3 days ago
1.0
It's 9:22 pm and the stores is closed but the website stats you all are open until 10pm
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Christopher Lynch
5 days ago
1.0
I went in for head lights not one person said hello can I help you nothing I walked past 3 workers not busy. I ordered my headlights from Walmart instead
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Smoke Phelps
Feb 12, 2026
3.0
Poorly staffed
SB
Slayersky B
Jan 27, 2026
5.0
I had an outstanding experience at AutoZone thanks to Aiden G. About two weeks ago, my headlight bulb went out while I was on the road, and I stopped in hoping for a quick fix. Aiden not only helped me locate the exact replacement part I needed, but he truly went above and beyond by assisting me with the installation. Fantastic service —definitely ask for him if you need help with something.
AP
Allannah P
Dec 14, 2025
5.0
Been here often and always have great service, but I want to make it know that Astria & Aiden (not sure on spelling) were lifesavers last night. I was driving in the middle of the heavier snow with the wind and temps dropping and my windshield wipers both just fell apart. In shreds and I couldnt see. I just turned off Palatka onto new cut when it happened. They were 4 minutes til closing and I told them I needed blades because I needed to drive back to Indiana also. And they both were awesome and so helpful with everything. I appreciate them both for staying a little bit later especially in inclimate weather and all around im sure wanting to be done at work. So thank you both. Truly appreciate you guys and making sure I could see.
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Louisville is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sundays from 8:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer same-day delivery?
Yes, AutoZone Auto Parts offers same-day delivery service to customers.
Can I pick up my order in store at AutoZone Auto Parts on New Cut Rd?
Yes, in-store pickup is available at AutoZone Auto Parts on 5115 New Cut Rd in Louisville.
What contact methods are available to reach AutoZone Auto Parts?
You can call AutoZone Auto Parts at (502) 367-2007 or email customer.service@autozone.com for assistance.
What brands of auto parts does AutoZone Auto Parts carry?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located?
It is located at 5115 New Cut Rd, Louisville, KY 40214, USA.
Are there any restaurants near AutoZone Auto Parts where I can eat before or after shopping?
Yes, nearby restaurants include Guerra Tacos, Back Deck BBQ, The B.A. Colonial, Union 15, Little Caesars Pizza, and El Taco Luchador Tres where you can enjoy a meal before or after your visit.
Is there a park nearby where I can relax near AutoZone Auto Parts?
Yes, Iroquois Park (also listed as Irqious Park) is close to AutoZone Auto Parts, offering a nice spot to relax or enjoy outdoor activities.
Are there any medical facilities near AutoZone Auto Parts in case of an emergency?
Yes, there are several pediatricians and medical services nearby including Norton Children's Medical Group - Iroquois and Louisville Fire Department - Engine 23 for emergency services.
What types of products can I find at AutoZone Auto Parts?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at AutoZone Auto Parts.
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