Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Westport Rd in Louisville, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Louisville, KY or call us at (502) 429-9437.
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and provided excellent assistance, others lacked the necessary skills and experience.
Efficiency
Customers appreciated the quick service for battery installations and other tasks, but there were complaints about long wait times and unavailability of staff.
Store Management
Feedback indicated issues with store management, including lack of staff during busy times and poor handling of customer complaints.
Product Availability
Customers generally found the store stocked with necessary parts, but there were instances of items being out of stock or misdiagnosed.
DP
Danielle Pikes
Jan 2, 2026
5.0
Rep was very kind. Quickly helped diagnosed I need a new battery, made a few recommendations, answered questions and quickly swapped it out for me. I was in and out in under 30 minutes.
MM
Maria Martinez
Oct 16, 2025
5.0
Friendly and fast service. Installed my new battery.
AA
AJ
Sep 17, 2025
4.0
Nice enough and efficient isles were clean shelves for stocked employees work polite
TP
Tosha Parker
Jul 2, 2019
5.0
Very helpful and even put the part on my car for me. They always go the xrta mile