Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Westport Rd in Louisville, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Louisville, KY or call us at (502) 429-9437.
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that staff knowledge varied significantly, with some employees being very helpful and knowledgeable, while others seemed inexperienced or uninterested.
Store Management
Store management received both praise and criticism; some managers were commended for their assistance, while others were described as unhelpful or disengaged.
Product Availability
Customers appreciated that the store generally had the parts they needed, but there were complaints about stock issues and misdiagnosed products.
Installation Services
Installation services were highlighted positively by some customers, who appreciated assistance with battery and wiper installations, while others reported a lack of help.
DP
Danielle Pikes
Jan 2, 2026
5.0
Rep was very kind. Quickly helped diagnosed I need a new battery, made a few recommendations, answered questions and quickly swapped it out for me. I was in and out in under 30 minutes.
MM
Maria Martinez
Oct 16, 2025
5.0
Friendly and fast service. Installed my new battery.
AA
AJ
Sep 17, 2025
4.0
Nice enough and efficient isles were clean shelves for stocked employees work polite
ML
Mohammed Laaguidi
Aug 21, 2025
1.0
Zero service bring people who want work not people who mean without reason first and last time here in this store