Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Westport Rd in Louisville, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Louisville, KY or call us at (502) 429-9437.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
538 reviews
5 stars
325
4 stars
116
3 stars
47
2 stars
14
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unhelpful.
Staff Knowledge
Several reviews highlight a lack of knowledge among staff, particularly newer employees, leading to poor customer experiences.
Efficiency
Customers appreciate the quick service when staff are attentive, but many report long wait times and unacknowledged presence in the store.
Management Issues
There are complaints about poor management and lack of support for employees, which affects overall service quality.
Product Availability
While many customers find the store has the parts they need, there are instances of stock issues and misdiagnosed products.
- MMMaria MartinezOct 16, 20255.0Friendly and fast service. Installed my new battery.
- AAAJSep 17, 20254.0Nice enough and efficient isles were clean shelves for stocked employees work polite
- MLMohammed LaaguidiAug 21, 20251.0Zero service bring people who want work not people who mean without reason first and last time here in this store
- MMmac11380Aug 4, 20254.0Had what I needed and out the door In minutes.
- MMMike MasonJul 25, 20251.0Worst experience I have ever had at AutoZone. I will never return. My family and friends wil go to O'Reilly's auto parts. I am sharing my experience all over social media. I went in to buy a battery. The girl was rude from the start. She did not know what she was doing. She checked my battery with a machine, I knew it was dead, then she asked me why it said the battery was charged but said it was bad. She couldn't figure out what battery i needed so I showed her on the screen. Turns out she had been there six days. After $250 they handed me a tool set. I asked if they were going to put it in for me. When we can get to it. The one person that could do it was changing someone's wiper blades. He failed three times with the wrong blades. He broke two . He finally gave up told the customer to have her husband do it. After over a half hour i asked when he could install my battery. He got angry and cussed at me while going back into the store. He clocked out and went home. Meanwhile the six day girl left. The whole time the manager, Tara, was more concerned about the garbage to be emptied. No help whatsoever. Didn't care and had a bad attitude as well. I changed the battery myself in the parking lot in 97 degrees and an heat index of 105 degrees. An hour and a half later i was done. The is the most disgusting retail customer service experience I have ever been exposed to in my life. I ran big box retail stores in my past. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!! The best part is the owner gives lip service to reviews. This owner does not deserve anyone's business. Don't support a business and owner like this one. He doesn't care and does nothing to change the business.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts is open from 7:30 AM to 9:00 PM Monday through Friday.
Does AutoZone Auto Parts offer services on Sundays? If so, what are the hours?
Yes, on Sundays AutoZone Auto Parts operates from 8:30 AM to 8:00 PM.
What types of auto parts brands are available at AutoZone Westport Rd in Louisville?
AutoZone carries brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What pickup and delivery options does AutoZone provide?
AutoZone offers in-store pickup, curbside pickup, and same-day delivery services.
Where is AutoZone Auto Parts located?
It is located at 9202 Westport Rd, Louisville, KY 40242, United States.
How can I contact AutoZone Auto Parts for customer service?
You can call them at (502) 429-9437 or email customer.service@autozone.com.
What product categories does AutoZone Westport Rd specialize in?
They specialize in auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
What nearby places can I visit after shopping at AutoZone on Westport Rd?
Nearby you can visit Bearno’s Pizza for a meal, Scooter's Coffee for a drink, or Rolling Hills Plaza for shopping and dry cleaning services.
Are there any fitness centers close to AutoZone Auto Parts where I can work out?
Yes, Better Body's Fitness Center and Planet Fitness are nearby for your workout needs.
If I need other automotive services nearby, where can I go?
Big-O Tires is close by for tire sales and repairs, and Advance Auto Parts and NAPA Auto Parts are competitors in the area as well.