Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Dixie Hwy in Louisville, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Louisville, KY or call us at (502) 448-9680.
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.
Staffing Issues
Several reviews noted that the store is poorly staffed, leading to long wait times and inadequate assistance.
Product Availability
Customers frequently reported issues with product availability, including orders not being ready or items being out of stock.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences with specific employees who provided excellent service.
SP
Smoke Phelps
Feb 12, 2026
3.0
Poorly staffed
OJ
Oni Jordan
Feb 1, 2026
4.0
Very good customer service
YR
yoan rdguz
Jan 27, 2026
1.0
Esta compañía es una falta de respeto! Después de realizar un pedido de 2 bolsas de 20 libras de sal para la nieve y además pagar la orden al momento! Me enviaron un correo electrónico diciendo que el pago se realizó con éxito y debía esperar un segundo correo electrónico para recoger la mercancía cuando estuviera lista, así mismo lo hice y recibí dicho correo. A la hora de presentarme en la tienda a recoger mis productos, resultó en que el producto ( la sal no estaba en existencia). No se como pueden jugar con el tiempo de los clientes con tantas confirmaciones y al final no funcionó la compra de mis artículos. Estoy dando una estrella porque es imposible dejarla sin marca! ( 07063) estos son los últimos 5 números de la transacción, el dinero fue devuelto al momento. Pero eso si perdí mi tiempo ( desgaste de mi auto, gasolina) porque tuve que viajar 40 minutos hasta esta tienda y 40 minutos más de regreso a mi casa ! Muy malo este servicio, conmigo no funcionó!
KC
Kelvin Chavez
Jan 27, 2026
5.0
Isaiah was the best!! Took care of everything. Coming back just for the great service!!
SD
Sabrina Dunn
Jan 23, 2026
5.0
Zaey Terry works at this auto zone on dixie and he went out his way put a new battery in, put gel on my battery so it wont corrode and he showed me how to know if my alternator is bad or not. 5 stars he is amazing and polite, thank you so much Zaey.
Can I contact AutoZone Auto Parts via email if I have customer service questions?
Yes, you can email customer.service@autozone.com for customer service inquiries.
Where is AutoZone Auto Parts located?
The store is located at 4801 Dixie Hwy, Louisville, KY 40216, USA.
Are there automotive repair shops near AutoZone Auto Parts on Dixie Hwy?
Yes, nearby automotive repair shops include Rockford Collision Center, Tommy's Alignment Shop, Dixie Muffler, and Rockford Speed.
What dining options are available near AutoZone Auto Parts?
Nearby restaurants include Osaka Japan One and Golden Dragon (Chinese cuisine), La Esperanza Grocery and Restaurant (Mexican cuisine), and Wingstop for chicken and fast food.
Are there any travel-related services near AutoZone on Dixie Hwy?
Yes, Hertz Rent A Car is located nearby, providing car rental services that might be useful before or after your visit.
What brands of auto parts does AutoZone Auto Parts carry?
The store carries brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
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