Enterprise Truck Rental

Reviews

• JM

  jacob miller

  Apr 4, 2026
  5.0
  Extremely grateful for Joe at Enterprise Truck. My vehicle was damaged on the rental prior to my pick up and wasn’t able to be rented to me because it wasn’t road worthy. Joe’s was very dedicated to getting a solution. He worked past closing time to secure and transfer my reservation with another truck rental on my route. We had to change some details but it worked out. If it wasn’t for the great customer service I wouldn’t have made the trip. THANKS!
• MW

  Mark Whitehouse

  Apr 3, 2026
  1.0
  Phoning you 30 minutes before a rental starts when it has been booked for 2 weeks is no way to run a business
• DP

  Daniel Phillips

  Mar 27, 2026
  5.0
  Very professional and the Truck we rented was extremely comfortable Thank You for allowing me to use it an extra day so I could spend more time with my mother
• RC

  Richard Caudill

  Dec 17, 2025
  5.0
  Spencer at the London Kentucky Enterprise truck rental has been an extraordinary example of a professional service representative. My whole experience has been great.
• DD

  Darrin Davis

  Nov 24, 2025
  1.0
  I had a good experience at first but then things started to become ridiculous. If ever a service was needed on the truck I was asked to bring it back to London although I already knew enterprise has National accounts with service providers and should had been able to be addressed anywhere. I was out in Kansas and noticed a heavy coolant leak and notified Spencer immediately. He told me to bring the truck back to London kY when I can. I told him it wouldn’t make it back without needing lots of coolant and he just ignored the problem from there on out. I had to reach out to another enterprise location in Columbia MO that told me where to take the truck nearby, so I did and the shop fixed it within 20 minutes. The guy Spencer in London would rarely answer the phone but insisted on texting knowing I’m driving and can’t text. After having the truck over two months Spencer text me and told me that I would basically have to cut my needed miles in half to continue renting. This was never discussed prior and was no where in the contract. He sent me my last amount due via text when I asked for an invoice to be emailed and the amount he sent I am in disagreement with and I insist on needing an itemized invoice to be sent to me. There’s a lot more problems that I encountered and endured while renting from this location but will exhaust those issues elsewhere.

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