Business Details
About
Car Wash
Part of the country's largest express car wash network, Take 5 Car Wash in London offers a variety of wash options to get your vehicle squeaky clean. Pro5 washes powered by Armor All Professional include Tire Shine and Ceramic Shield for maximum shine and protection through all seasons and elements. Enjoy free vacuums and the complimentary Pro5 Detail Center including microfiber towels as well as glass and interior cleaners by Armor All Professional to get your interior sparkling like your exterior. For the best value, join Take 5 Unlimited to wash as often as you want across the entire Take 5 Car Wash network!
Details
- DebitAvailable
Location
Hours
Reviews
4.3
645 reviews
5 stars
464
4 stars
60
3 stars
33
2 stars
24
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported poor management and unresponsive customer service.
Car Wash Quality
Many customers expressed dissatisfaction with the quality of the car wash, noting that their vehicles often remained dirty after service.
Membership Issues
Several reviews highlighted issues with the subscription model, including unauthorized charges and lack of clarity regarding membership terms.
Equipment Maintenance
Numerous complaints were made about malfunctioning vacuums and inadequate washing equipment, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, there were several positive remarks about the convenience, speed, and some staff members' professionalism.
- RLryan lawlerNov 7, 20251.0They charged me for the monthly subscription with out my knowledge on two cars in January of 2025 and have been billing me since then. Yet I can not get anyone to respond except one email and it has yet to be solved 27$ a month x2 for 10 months and have only used their services once. Fraudulent company watch what you actually pay for.
- SMStewart McClureNov 4, 20255.0Excellent service from the staff my car broke down and I needed to Borrow some jumper cables and they help me And loan me their cables and we’re happy to help me out! The car wash is awesome! Keep up the good work!
- KSKelli StaffordOct 29, 20251.0Just a heads up, this location closes when it rains, which I found out first-hand today. No courtesy "closed" sign, no tenant. Obviously wasn't there for a car wash in a downpour, but I desperately needed the vacuum cleaners that I pay a monthly membership to use. The one I'm canceling right after leaving my two cents here. And while I'm here, this membership car wash concept is designed with one goal in mind: Easy money. Forget the customer service part - that's not part of the deal. Just try the phone number when you google the business. No direct line to the building, God forbid something happens where you need human interaction. Instead, you're directed to a TEXT conversation with "customer service." Are you kidding me? The laziest, least customer-oriented, robotic business model I've seen yet. Congrats on your investment, it's a clear sign of the times.👌
- AAAnnaOct 16, 20255.0Very friendly!
- DBdraven belmontOct 15, 20253.0I was told wrong at the window and I tried to get it corrected and they wouldn't. I think there should be better management than they are.