Service Quality
While many customers praised the friendly and helpful staff, several reviews indicated a decline in the quality of the car wash itself, with issues like missed spots and ineffective vacuums.
Staff Performance
Employees, particularly Gunner, Wes, and Brad, received high marks for their professionalism and customer service, contributing positively to the overall experience.
Equipment Issues
Numerous customers reported problems with the vacuum cleaners and car wash equipment, noting that many vacuums were non-functional and the wash did not meet expectations.
Membership Value
Some customers expressed dissatisfaction with the value of their membership due to inconsistent wash quality, leading to concerns about whether to continue their subscriptions.