Goodyear Auto Service

Reviews

• LW

  Latonia Wofford

  5 days ago
  5.0
  The guys are wonderful. Service was great
• KR

  Kimberly Riggle

  Apr 1, 2026
  5.0
  I was very pleased with my service at the Goodyear on Richmond Rd in Lexington, KY. Although they were short staffed, Lloyd was able to fit me in and fix two off my tires, offer great advice on maintaining my car, and he also had me out within the timeframe I had asked in order to get my child picked up on time. I will definitely go back and ask for Lloyd whenever I need service.
• RJ

  Rhonda Jackson

  Feb 13, 2026
  1.0
  Dishonesty with pricing leading to being overcharged. I was told two different reasons why the pricing was more than discussed and basically given the run around. Felt as though whatever was said to make the sale but ended with different/higher pricing that benefitted the company.
• VB

  Veronica Bennett

  Feb 3, 2026
  5.0
  Just one of the greates place I have went, when it comes to my car. FRIENDLY staff, great service, and timely. This will be my go to place! Thank you guys. Although I needed a pair of windshelid wipers, these guys are great! So freindly!
• JW

  Jeff Walker

  Feb 24, 2025
  1.0
  Windshield Damage and Denied Claims: A Goodyear Experience As a follow up, I called the support number as the Goodyear response suggested below. The customer service department that answered said they were not associated with the “company” that responds to these reviews. They did take my information but I never heard back. So I assume these responses are written by a third party online reputation management company that uses AI auto responders developed to only give viewers the impression that they care. On February 19th, I brought my 2018 Dodge Ram to the Goodyear Service Center on Richmond Rd in Lexington, KY. I asked for a tire installation, balancing, and an oil change. When I picked up my truck, I saw a horizontal crack in the windshield that spanned its entire width. I immediately informed the store manager, who sent a technician to meet me in the parking lot. The technician stated there was nothing he could do, leaving me in the parking lot holding my invoice. I returned home and immediately contacted Goodyear’s corporate office to report the incident. They apologized and explained that the store manager should have inspected the windshield and filed a claim on the spot. Later, I was contacted by Goodyear’s claims office, who collected my information, and assured me I would hear back within 48 hours. However, I never received a follow-up from Goodyear’s corporate. Instead, the store manager (who was too busy to inspect the damage), called to inform me that my claim was denied. As a 30-yr. marketing professional (23-yrs with the Valvoline Company, one of your strategic partners), I understand the value of accountability and customer care. Unfortunately, based on my experience, it appears that if your vehicle is damaged while in the care of a Goodyear Service Center, you might not receive the responsibility and support you expect. Although my insurance will cover the windshield repair, this incident has significantly diminished my trust in Goodyear, and I will be taking my business elsewhere.

Frequently Asked Questions About Goodyear Auto Service