Enterprise Rent-A-Car

Reviews

• GS

  Gary Standke

  Mar 13, 2026
  5.0
  We rented the car in Atlanta with a chipped windshield and worn out windshield wipers which we had to replace. The tall service technician apologized for our inconvenience and submitted a request to reimburse us for the cost. All very nice a such a difference from the confusion in Atlanta.
• JL

  Janice Lancaster

  Mar 8, 2026
  5.0
  I cannot say enough great things about Taylor and Richard at the Enterprise Rent-A-Car/National counter. My flight was delayed three hours, and Taylor actually called to check on me and make sure everything was okay. When I finally landed at 1 AM, they were both there waiting. They were so friendly, compassionate, and understanding about my situation. After a long travel day, their kindness truly gave me peace of mind. This level of customer service is rare, and they went above and beyond. Thank you, Taylor and Richard, for turning a stressful travel situation into such a positive experience! 5 STARS!
• GF

  Gennadii Fokin (Gene Foks)

  Jan 17, 2026
  1.0
  I’ve rented cars from Enterprise many times across the United States, and I’ve never had any issues before. The service was always good and professional, and I was always satisfied. Today, however, I came to the Lexington airport to rent a car and had a completely unacceptable experience. An employee assumed that I was associated with another person whom they considered problematic for some reason. I don’t know what they were discussing internally, but they grouped me together with that person and denied me service without checking my account, my history, or who I am at all. I consider this an unacceptable refusal of service based on an invented assumption that resulted from ignorance and poor judgment. What made it worse is that the manager supported the employee’s decision, even though she was not present during the situation. She came in, looked at me, and immediately said, “No, we decided this,” without any attempt to understand or review the facts. I will not do business with people like this, and I do not plan to rent from Enterprise again until someone truly responsible contacts me and speaks with me directly. Я огромное количество раз брал автомобили в Enterprise по всей Америке, и у меня никогда не возникало никаких проблем. Всегда был хороший, качественный сервис, и я оставался доволен услугами. Сегодня я пришёл в аэропорт Лексингтона, чтобы арендовать автомобиль, и столкнулся с недопустимой ситуацией. Сотрудник решил, что я якобы связан с другим человеком, которого они по каким-то причинам посчитали проблемным. Я не знаю, о чём они говорили между собой, но меня автоматически приравняли к этому человеку и отказали в сервисе, не проверив мой аккаунт, мою историю и вообще кто я такой. Я считаю это недопустимой ошибкой отказа клиенту в услуге на основании выдуманного предлога, возникшего из-за невежественных выводов. Более того, менеджер поддержала решение сотрудника, хотя она даже не присутствовала при ситуации. Она просто подошла, посмотрела на меня и сразу сказала: «Нет, мы так решили», не пытаясь разобраться. С такими людьми я больше не собираюсь иметь дело и не планирую больше арендовать автомобили в Enterprise до тех пор, пока со мной не свяжется ответственный представитель и не пообщается со мной лично.
• SH

  Scott Howell

  Dec 12, 2025
  5.0
  Jayda was very friendly and helpful in getting me to the vehicle quickly and efficiently. Well done Lexington Enterprise.
• SG

  Shane Gordon

  Oct 19, 2025
  5.0
  Caleb was great and very helpful. Smooth rental experience at LEX. Highly recommend this location. Avis at LEX is a nightmare from past experience. As the highest loyalty member at both, Enterprise at LEX will treat you better.

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