Zips Car Wash

4.2
715 reviews
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Business Details

2320 Grey Lag Way, Lexington, KY
40509, United States
(859) 535-9559
https://www.zipscarwash.com/

About

Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.

Location

Zips Car Wash
2320 Grey Lag Way, Lexington, KY
40509, United States

Hours

Reviews

4.2
715 reviews
5 stars
497
4 stars
56
3 stars
35
2 stars
40
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers praised staff members like Zach and Chris for their helpfulness and friendliness, while others reported poor service from management.

Car Wash Quality

Many customers expressed dissatisfaction with the effectiveness of the car wash, noting that their vehicles often came out dirty or with soap spots.

Operational Issues

Frequent complaints about vacuums not working, inconsistent hours, and equipment being out of order were noted.

Membership Experience

Some customers had positive experiences with membership sign-ups and promotions, while others faced issues with their membership status.

Cleanliness

Customers reported that the facility, including towels and vacuums, was often not well-maintained.
  • IK
    Ian Kirkpatrick
    Oct 11, 2025
    1.0
    DO NOT TAKE YOUR CAR THROUGH HERE! This is by far the worst car wash I've ever seen. My car is 10 times worse than what it was going in. The water spots are awful. I am now having to pay again to take my car elsewhere to get it washed AGAIN! What a joke
  • MD
    Manfred Dippalo
    Sep 19, 2025
    1.0
    The site manager here has the worst customer service ive ever experienced. Paid 30 dollars for a wash that didnt clean my car at all and I went back in to see if I could go back through since I paid so much for a wash and he said it was clean enough!? He didnt even come out and look at my vehicle so how would he even know? He always has an attitude like hes above everything and he just seems lazy to be honest. They used to have a really great manager a tall guy with a neck tattoo he was awesome always let me go back through if needed and he was really just a very nice young man. Bring that guy back! Since that experience with David I think his name is I've since gone to Whitewater because that was outrageous. Vacuums dont work either so dont waste your time! David gets ZERO stars!
  • VI
    Valentina Boltunova- Ivie
    Sep 9, 2025
    5.0
    Very comfortable location and very nice ppl working there👍
  • DE
    Destes Eetes
    Sep 9, 2025
    5.0
    Great car wash
  • JK
    Juju Kenobi
    Aug 22, 2025
    5.0
    I had a bad experience with customer service regarding my membership status. Shelby made it all better. She got me signed up for my membership and made sure that I received the promotional discount price for the first three months. She was enthusiastic, sweet, and understanding. This is the best zips location in Lexington. Y’all go see Shelby.
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Frequently Asked Questions About Zips Car Wash

What services does Zips Car Wash offer?

Zips Car Wash provides express car wash services including free self-service vacuums and detailing amenities. They also offer a ZIPS UNLIMITED™ membership with daily wash privileges.

What are the operating hours of Zips Car Wash in Lexington, KY?

Zips Car Wash is open daily from 8:00 AM to 7:00 PM. On select holidays like December 24 and December 31, it closes earlier at 5:00 PM and it is closed on Thanksgiving and Christmas Day.