Kentucky Collision Center - Palumbo

4.6
244 reviews
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Business Details

2591 Palumbo Drive, Lexington, KY
40509-1022, United States
(859) 269-9233
https://www.kentuckycollisioncenter.com/location/kentucky-collision-centers-palumbo/
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About

Auto Body Shop
At Kentucky Collision Center Palumbo, we like to keep things moving. That is why we focus on providing the highest quality repair services and products available. We work with insurance companies from beginning to end to make sure your vehicle is safely back on the road and restored to its pre-accident condition. Kentucky Collision's top priority is repairing your car right in order to keep both you and your family safe.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Kentucky Collision Center - Palumbo
2591 Palumbo Drive, Lexington, KY
40509-1022, United States

Hours

Reviews

4.6
244 reviews
5 stars
207
4 stars
12
3 stars
7
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting Brittany and Jessica for their exceptional service.

Quality of Work

Overall, customers were very satisfied with the quality of repairs, noting that their vehicles looked as good as new after service.

Communication

Customers appreciated the consistent updates and communication throughout the repair process, which helped alleviate stress.

Timeliness

While most reviews mentioned timely repairs, a few customers experienced delays, indicating inconsistency in repair timelines.

Cleanliness

Customers were impressed with the cleanliness of the facility and the thorough cleaning of their vehicles upon pickup.
  • DW
    Donny Wilson
    5 days ago
    5.0
    Tyler is the man Came in with some damage Evaluated and discussed what was needed. For nothing I did the repairs myself I’m back on the road driving straight. This guy is a gem. Real value to the company Will be using them from now on. Legit! Thx Tyler
  • CS
    Callie Stephenson
    Jan 2, 2026
    1.0
    Brought my car in to be fixed after a collision. My rear bumper was smashed in. Picked it up on Wednesday and now it’s Friday and it isn’t drivable anymore. For some reason they messed with my transmission and now it’s leaking all over the place and I have to have it replaced on a 10 year old car. Never once did I have an issue with my transmission until I picked it up from them. Bumper looks good though.
  • WT
    Wade Toy
    Jan 2, 2026
    5.0
    Great staff and great attention to detail
  • BO
    Brianne Osborne
    Dec 29, 2025
    5.0
    Took wonderful care of my vehicle!! Came back to me looking better than ever. Did take a little longer than expected but that was beyond their control. Everyone was so kind and helpful.
  • MW
    Matt Webb
    Dec 18, 2025
    5.0
    My truck repairs unexpectedly took longer than anticipated, which caused me to reach the max insurance payout for my rental car, and Ky. Collision actually assumed the cost of my rental car until the repairs were completed. Great service and a great job on my vehicle.
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Frequently Asked Questions About Kentucky Collision Center - Palumbo

What are the operating hours of Kentucky Collision Center - Palumbo?

The center is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays. It is also closed on certain holidays like November 27, 2025, December 25, 2025, and January 1, 2026.

What services does Kentucky Collision Center - Palumbo offer?

They offer collision repair, diagnostics and calibrations, estimate and claim guidance, as well as frame and unibody repair services.