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Renting a car at Lexington Blue Grass Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Lexington Blue Grass Airport today.
Location
Hours
Reviews
4.1
455 reviews
5 stars
297
4 stars
54
3 stars
26
2 stars
15
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly at the Lexington airport location, highlighting individual employees for their exceptional service.
Rental Experience
Several reviews noted smooth and efficient rental processes, including quick pick-up and drop-off, although some customers experienced significant issues with vehicle availability and condition.
Communication Issues
Customers reported frustrations with communication, particularly regarding roadside assistance and customer service responses, leading to negative experiences.
Vehicle Quality
While some customers appreciated the cleanliness and condition of the vehicles, others expressed disappointment with receiving vehicles that were not as expected or had mechanical issues.
Policy Concerns
There were complaints about strict policies regarding credit card requirements and unexpected charges, which led to dissatisfaction among some customers.
- SGShane GordonOct 19, 20255.0Caleb was great and very helpful. Smooth rental experience at LEX. Highly recommend this location. Avis at LEX is a nightmare from past experience. As the highest loyalty member at both, Enterprise at LEX will treat you better.
- SJSteve JonesOct 1, 20255.0What are the easiest experiences for renting a car.
- NVNigel VinegarOct 1, 20254.0UPDATE: After we returned the rental, I spoke to the manager, Jack, and he was very helpful in rectifying the issue. Honestly because of him, I would return again. So thank you! By far the worst experience with my time at enterprise. We will not be renting from you again. Me and my husband are headed out of town and within 1 hour of driving, the car started to lost power and acceleration. Going from 70mph, 40mph, 20mph. We were able to pull into a random trucking gas station. We called roadside assistance. We are supposed to the towed to the nearest enterprise but at this point we’ve been waiting for 3.5 hours. This happened at 5:30am and it is after 9am and we are still waiting for a tow truck and taxi/uber/etc to take us to the closest enterprise. When we called customer service, we were told we would be transferred to roadside assistance escalation team, just to find out there is no escalation team. I understand random inconveniences can happen, however the chain of command/communication between roadside assistance and customer service is horrible. And us as the customer are left in a frustrating position. We lost a day of travel and time from our planned trip.
- TBTrevor BSep 29, 20255.0I had a difficult experience at another Enterprise location, but when I came here, Craig completely turned things around. From the moment I walked in, he was professional, attentive, and genuinely focused on making sure I left satisfied. He listened to the issues I had previously, took the time to explain my options clearly, and made the entire process smooth and stress-free. Craig went above and beyond to provide excellent service, and I truly appreciate how he turned what had been a frustrating situation into a positive one. Thank you!!
- BCBernadine Carter-HerronSep 20, 20254.0Really nice staff at the Lexington Kentucky Terminal Airport. Jayda was so helpful to with my rental agreement
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car at Lexington Blue Grass Airport?
You can choose from a wide selection of vehicles, including compact cars, passenger vans, family SUVs, and more.
What are the operating hours for Enterprise Rent-A-Car at Lexington Blue Grass Airport?
The location is open daily from 8:00 AM to 11:59 PM and also from midnight to 12:30 AM.
Where is Enterprise Rent-A-Car located at Lexington Blue Grass Airport?
Enterprise Rent-A-Car is located at 4000 Terminal Dr, Ste 106, Lexington, KY 40510, USA.
Can I reserve a rental car online for pickup at Lexington Blue Grass Airport?
Yes, you can reserve your rental car online through Enterprise's website specific for the Lexington Blue Grass Airport location.
What payment methods are accepted at Enterprise Rent-A-Car at Lexington Blue Grass Airport?
Accepted payment options include American Express, cash, check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car at Lexington Blue Grass Airport offer any special discounts?
Yes, they offer discounts for active military members.
What services does Enterprise Rent-A-Car provide at Lexington Blue Grass Airport?
Services include car rental, rental cars, van rental, auto rental, luxury car rental, and airport pick up.
Are there other car rental agencies near Enterprise Rent-A-Car at Lexington Blue Grass Airport?
Yes, nearby car rental agencies include Alamo Rent A Car, Dollar Car Rental, National Car Rental, Avis Car Rental, Budget Rent A Car, and Hertz Rent A Car.
Where can I grab a coffee or snack near Enterprise Rent-A-Car at Lexington Blue Grass Airport?
Dunkin' is a nearby coffee shop and donut place where you can get coffee and snacks.
What dining or nightlife options are available near Enterprise Rent-A-Car at Lexington Blue Grass Airport?
Nearby dining and nightlife options include Bluegrass Marketplace restaurant, The Bourbon Library Restaurant & Bar, Kentucky Ale Taproom, Cork & Barrel wine bar, and Sir Veza's Kitchen and Kantina.