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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.0
(300 reviews)

Business Details

121 Sand Lake Dr, Lexington, KY
40515, United States
(859) 269-9149

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lexington, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Richmond Road location today.

Location

Enterprise Rent-A-Car
121 Sand Lake Dr, Lexington, KY
40515, United States

Hours

Reviews

4.0
300 reviews
5 stars
195
4 stars
29
3 stars
16
2 stars
7
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, while others reported poor service and unhelpful attitudes.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, including smoke odors and unclean interiors.

Reservation Issues

Numerous customers experienced problems with vehicle availability despite confirmed reservations, leading to frustration and dissatisfaction.

Overall Experience

While some customers had positive experiences and would recommend the service, others expressed strong dissatisfaction and vowed not to return.
  • AB
    Ashley Bryant
    Jan 30, 2026
    5.0
    Enterprise was extremely helpful when I needed to rent a car while my vehicle was being worked on. When my personal vehicle was not completed on time, Enterprise extended my rental with no hassle or hesitation. Everyone I spoke to was kind and courteous. The car was clean, well maintained, and served our family well for nearly a month. Thank you, Enterprise!
  • KM
    Kara Macsuga
    Jan 30, 2026
    1.0
    Really not helpful. Male dominated with mansplaining. We had issues while on a road trip up i75. Very reluctant to be of service
  • MC
    Maida Candler
    Jan 22, 2026
    5.0
    I am remiss in leaving this review, but it's been due to health issues. Fortunately all is well now, and I am happy to report a very positive experience with Enterprise in June of 2025. On a drive from Florida to Michigan, our 2022 Telluride intermittently was overheating. We managed to drop it off for repair in Lexington, and then got a rental at Enterprise for our Michigan destination and return to Lexington. Eric, the Manager at Enterprise, was extremely helpful, and found us a comfortable vehicle at a very decent price. His professionalism and kindness were exceptional. My husband and I highly recommend Enterprise on Sand Lake Drive!
  • GR
    Gguide Reviewer
    Jan 18, 2026
    5.0
    Good service, clean working cars
  • TT
    TJ Tipton
    Jan 16, 2026
    5.0
    All employees were great and the process was quick and easy!

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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