Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Product Quality
There were mixed reviews regarding product quality, with some customers expressing dissatisfaction with certain parts, particularly electrical components, while others appreciated the affordability and availability of items.
Inconsistent Experiences
Several reviews highlighted inconsistent service experiences, with some customers reporting excellent assistance while others encountered rude or unhelpful staff.
Store Cleanliness
Customers noted that the store was generally clean and well-organized, contributing positively to their shopping experience.
DD
D
Jan 4, 2026
5.0
James and Cameron took great care of me!
NB
Nicole Bentivegna
Dec 11, 2025
5.0
Excellent staff and service.
KG
Keirriya Gregory
Nov 18, 2025
1.0
I literally just had the most horrible encounter with this store. I tried to go inside getting a little bit Help and they were completely condescending pretentious, and honestly super rude. This employee just told me no we can’t and won’t work on your car when all I was asking is for a little help to patch up my window Before I needed to drive on the interstate with it raining outside. I would’ve bought tape or something and literally just needed some assistance with making sure that the rain doesn’t soak my car. Instead of being professional or just lending a kind hand, he was very pretentious about it and made sure to let me know. No, we will not help you. We are not kind. I may have said some words as I was leaving, but he acted very unprofessional exchanging words back
JJ
Jon
Oct 14, 2025
5.0
This is my auto parts store, if they dont have what you need at this location, they will get it quick. Unless im in a bind and cant wait, its always worth it. Customer service has always been top notched. Thanks for being reliable!!
Updated: I also want to make clear that ANY store is Only As Good As The Employees that run it!! The richmand Autozone would not be what it is without the amazing crew they have! Hey Autozone, lets give some credit to those acually running the store!!! If not publicly, do it with thier bank account! These folks deserve it!
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours for AutoZone Auto Parts in Lexington?
AutoZone Auto Parts in Lexington is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sundays from 9:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Lexington?
It is located at 120 Sand Lake Dr, Lexington, KY 40515, USA.
What types of services does AutoZone Auto Parts offer?
They offer in-store pickup, same-day delivery, and curbside pickup for auto parts and accessories.
Which brands are available at this AutoZone Auto Parts store?
Brands include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What types of products can I find at AutoZone Auto Parts?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in Lexington?
You can call them at +1 859-286-8028 or email customer.service@autozone.com.
Does AutoZone Auto Parts have an online presence where I can shop or get information?
Yes, you can shop online or find more information at https://www.autozone.com/locations/ky/lexington/120-sand-lake-dr.html.
Are there dining options near AutoZone Auto Parts in Lexington?
Yes, nearby dining options include Zaxby's (chicken restaurant), Firehouse Subs (sandwich shop), Jet’s Pizza (pizza restaurant), and City Barbeque (barbecue and burger restaurant).
What nearby services can help me if I need a rental car or insurance while visiting AutoZone Auto Parts?
Nearby services include Enterprise Rent-A-Car for rentals and insurance agencies such as Jason Bridges at Comparion Insurance Agency, Joey Doom II, Jeffrey Creech, and Jordan Newman from Liberty Mutual Insurance.
Are there any healthcare or medical facilities close to AutoZone Auto Parts?
Yes, nearby healthcare facilities include Waldman Schantz Turner Plastic Surgery Center, CoolBluLex hospital, Family Allergy & Asthma clinic, Eye Consultants of Kentucky, Wellward Regenerative Medicine, and KORT Physical Therapy.