Alamo Rent A Car

Reviews

• KL

  Karen Laos

  Dec 29, 2025
  5.0
  Alamo is the best rental car company Ive experienced in Lexington and Louisville, KY. The holidays are a stressful time but all is well with using Alamo. The employees are very professional and well trained and treat the customers with respect. I greatly appreciated having a Nissan car to use that is a very smooth ride. Thank you Alamo!
• MC

  Mikala Collins

  Dec 16, 2025
  5.0
  My customer service representative at check-in, Jada, was absolutely phenomenal! I was an emotional mess as I needed this car because I had been rear ended two days prior and my vehicle had just been totaled out. Mind you, this was the day after Thanksgiving, I had a small daughter and my totaled vehicle was my only vehicle. & to make matters worse, my insurance company only gave me a rather small maximum cap payment for the rental car (versus previously when they’d book it for you and pay for it). Allstate only paid $800, I wasn’t sure how long I’d need the rental for and had reserved for the car for $1,342.72 (which was over the maximum cap from Allstate, so I knew I was on the hook for the difference). Needless to say, I was frazzled at check-in and honestly just a mess. My memory was fuzzy, but Jada was such a sweetheart and helped me tremendously! She was gracious, took her time, repeated things when I forgot and explained the policies in depth. She took her time and made me feel special. Not just like any other customer. I was already an Alamo customer since 2023 (because of their excellent military veteran discount) but Jada’s professionalism and demeanor made me an Alamo customer for life. No joke! I wish all customer service representatives for all companies were as knowledgeable, friendly and relatable as Jada was! The vehicle I rented was brand new and so nice, I ended up purchasing the exact same identical vehicle for a local dealer because I was that impressed by the Ford Escape I drove. I ended up returning it two days earlier than expected. I returned it the day I bought my replacement car. I was a little nervous going in because it was late in the evening and I wasn’t sure if Alamo was still working and if the vehicle would be safe by parking it in the Alamo return area and leaving the keys in it. Luckily, staff was onsite and ready for me as soon as I got out of the car. The representative was nice. I asked if it was too late for me to receive a confirmation receipt showing the final total and proof of return. She explained the Alamo counter at baggage claim was still open, gave me directions and even radioed to them asking them if they’d have my receipt printed and waiting on me. It only took me maybe 15-30 seconds to walk from there to the Alamo counter and sure enough…as soon as I confirmed my name and information, she smiled and handed me my receipt. Jada made this experience so much more bearable and reminded me that there still are truly amazing, kind, good hearted people still left in this world.
• DS

  Dallas Salisbury

  Oct 26, 2025
  1.0
  When an hour away from the airport I checked the registration and found it was not current. The company would neither send a new one nor deliver a car with a valid registration. In the future I will check this before I leave the airport.
• MW

  Malcolm Warfield

  Oct 18, 2025
  1.0
  Don't reccommend. Worst rental car experience i have EVER had. I recently had a RESERVATION for a luxury sedan 2025 BMW/Audi. But, at the time of delivery, I was given a 2020 Mazda SUV, while still being charged the same rate. I needed a receipt that showed which vehicle I was given, but I never received one. The only receipt available in the Alamo app shows the total amount I paid for a luxury vehicle, without any details about the actual car. So I basically got screwed out of money.
• SJ

  susan johnson

  Sep 28, 2025
  5.0
  The check in and check out process was quick and easy. Personnel were very friendly and helpful. Would use Alamo again.

Frequently Asked Questions About Alamo Rent A Car