Enterprise Rent-A-Car

Reviews

• MW

  Misty Watson

  Nov 4, 2025
  5.0
  10/10 will rent from them again. Excellent customer service, amazing vehicle options for prices you can’t beat.
• JC

  Jackie Cornett

  Oct 7, 2025
  5.0
  Great customer service and love the car
• SS

  Susan SO

  Sep 24, 2025
  1.0
  I erroneously received someone else's rental agreement. I assume we have similar email addresses. However, I immediately contacted Enterprise's Customer Service about the breach of privacy and deleted the email. I am very concerned that apparently nothing was done about it, because I received a followup survey email asking my opinion on the rental.
• GN

  Gregory Napier

  Sep 9, 2025
  5.0
  Amazing experience!
• HB

  Heidi Bush

  Aug 19, 2025
  1.0
  This was one of the most unprofessional and disappointing customer service experiences I have ever had with any rental company. I was passing through Hazard and stopped at this Enterprise location, expecting a straightforward rental process. Instead, I was met with outright rudeness and hostility from the desk attendant. Rather than providing assistance, she chose to argue with me in front of other customers. What should have been a simple interaction quickly turned into a humiliating and frustrating experience. The behavior alone was unacceptable, but it was compounded by the lack of professionalism in how she presented herself. Her appearance and hygiene reflected no sense of pride in representing the company. When someone is the first point of contact for a national brand, there should be a basic standard of professionalism and courtesy — neither of which were shown here. The hours of operation are also misleading. The sign clearly states 8–5, but the office is closed every day from 11–12 while the attendant takes lunch. Customers, including myself, are left waiting with no explanation, and Enterprise even accepts online reservations during that time slot. While no one would deny that employees deserve a lunch break, failing to post accurate hours online is careless, misleading, and disrespectful to travelers’ time. What makes this even more concerning is that, after my experience, I read through other reviews of this location and saw the same issues mentioned again and again. The pattern is obvious, and it makes it clear that Enterprise has not taken corrective action despite repeated complaints. Until this employee is removed or retrained, this location will not receive my business again. A national company should care about its reputation, yet what I witnessed in Hazard reflects a collapse of professionalism, customer care, and accountability. Customers deserve far better.

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