Pilot Travel Center

4.0
1336 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Georgetown, KY! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
259 Cherry Blossom Way, Georgetown, KY
40324, United States

Hours

Reviews

4.0
1,336 reviews
5 stars
653
4 stars
300
3 stars
207
2 stars
68
1 star
108

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Mixed reviews on staff performance; some employees are praised for friendliness while others are criticized for rudeness and lack of knowledge.

Cleanliness

Restrooms and facilities are generally reported as clean, but there are complaints about specific instances of unclean showers and bathrooms.

Customer Service

Customer service experiences vary widely, with some patrons expressing satisfaction while others report disrespectful interactions.

Fueling Issues

Several customers reported problems with fuel pumps being out of service or blocked, leading to frustration.

Shower Availability

Long wait times for showers and issues with the shower booking app have been highlighted as significant concerns.
  • MS
    Maninder singh
    4 days ago
    1.0
    I was waiting for shower from last 40 minutes Even I was next in line So I have to leave without shower Worst experience
  • KK
    Key
    Nov 2, 2025
    1.0
    Broken diesel pumps and the employees are too lazy to put up signs.
  • SG
    stephanie garza
    Sep 30, 2025
    1.0
    How you have employees at the shop that can't work computer, but still open, so what am you do when the boss leaves for the day. 🤔🤦‍♀️
  • AJ
    adan jamac
    Aug 24, 2025
    1.0
    The boss lady who lost her job was the best hard working lady at store so let guys now I was caming to this store last 4yrs let guys now that we lost one off the best
  • SP
    Stacey Purcell
    Aug 23, 2025
    1.0
    I have been a patron at both of these pilots for over 20 years. Nearly 1/3 of my life in many fashions, this customer doing business with the pilot operating a tow business buying all of our diesel there and never, in all this time. Have I ever been so upset as I am now to find out that they have. Let go one of the nicest sweetest. Persons you could ever meet sam, i don't want to put her whole name on here. Because it wouldn't be right, but this was not right. I have come to understand the circumstances under her termination was not fair in any way. I don't know about this new manager. Donnie, I don't care if they know who I am because I know a lot of people And this just is not cool. There's a handful of people that work there that I have always liked and I've only had maybe 10%. And my entire time been, be bad out of the entire time.I've came to them stores generally, most of the employees are good, but that was one of the top 3. In my opinion, I would like something to be done about this. I would like for this lady to get her job back

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.