Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Franklin, KY!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
2,059 reviews
5 stars
918
4 stars
514
3 stars
334
2 stars
98
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the service they received.
Cleanliness
Many customers reported dirty bathrooms and showers, with some stating that the facilities were in poor condition.
Parking Issues
Several reviews mentioned problems with parking availability and enforcement, with complaints about paid parking and lack of space.
Food Quality
Customers frequently noted issues with food quality and availability, including problems with hot food and incorrect pricing.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and clean facilities, indicating that experiences can vary.
- KPKatrin Pi2 days ago5.0Excellent, thanks Kevin for all your help, God bless you
- RRRRRoberson3 days ago5.0As usual for a Pilot, verry convenient, good products in store I'm always in and out.
- KSKrishna SalianJan 5, 20261.0Worst pilot ever in history…
- RSRon SummersDec 25, 20251.0Will never waste my time again. Traffic is getting bigger and they have no decent food to eat at all....Wendy's is closed which is the only place of 4 truckstops I have been too today where the food place was closed and pilot refuses to put any hot food out...no hotdogs ,burgers anything....I will never waste my time again
- DSDan SWDec 7, 20255.0Pilot with truck wash and shower for all dirty needs
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities does Pilot Travel Center in Franklin, KY offer?
Pilot Travel Center offers gas, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and clean restrooms. It also provides amenities like laundry, CAT scales, truck wash, and a game room.
Are showers available for use at the Franklin Pilot Travel Center?
Yes, showers are available and can be purchased by anyone. Prices vary by location, so it is best to contact the store directly for specific pricing.
What are the payment options accepted at the Pilot Travel Center?
The center accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and cash.
Is overnight parking allowed at Pilot Travel Center in Franklin?
Yes, overnight parking is available, but we recommend contacting the store directly for specific rules or restrictions.
Does the Franklin location have full truck services such as CAT scales and truck wash?
Yes, all locations have CAT scales and many offer truck wash facilities, including this location.
Are there options for reserving parking or purchasing gift cards via apps?
Yes, the Pilot MyRewards app allows for parking reservations and purchasing eGift cards conveniently.
Can customers get propane or use laundry facilities at this location?
Propane services and laundry facilities vary by location. For propane, visit the website or download the Pilot app to create an RV account. For laundry, contact the store directly or use the online store locator.
What nearby places can customers visit before or after stopping at Pilot Travel Center?
Nearby places include Wendy's for fast food, Bluegrass Tire & Truck Repair and Speedco for truck services, and hotels like Red Roof Inn Franklin, KY and Knights Inn Franklin for overnight stays.
How can the nearby CAT Scale locations assist truck drivers visiting Pilot Travel Center?
Nearby CAT Scale facilities provide certified weight measurement services essential for truck drivers to ensure compliance with regulations during their stop.
How does the proximity to I-65 North Kentucky / Tennessee Line benefit travelers at Pilot Travel Center?
Being close to the I-65 North Kentucky / Tennessee Line gives travelers easy access to the Pilot Travel Center, convenient for rest and refueling on interstate journeys.