Flying J Travel Center

3.9
2155 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Flying J Travel Center in Franklin, KY! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Flying J Travel Center
4380 Nashville Rd, Franklin, KY
42134, United States

Hours

Reviews

3.9
2,155 reviews
5 stars
946
4 stars
591
3 stars
302
2 stars
98
1 star
218

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with dirty showers and restrooms, indicating a lack of proper cleaning.

Customer Service

While some staff were praised for their friendliness and helpfulness, others were reported as rude and unprofessional, particularly management.

Parking Issues

Customers expressed frustration over reserved parking spots not being honored and difficulties finding available spaces.

Amenities

The location offers a variety of amenities including food options and showers, but there were complaints about the quality and maintenance of these services.

Pricing Concerns

Several reviews noted higher fuel prices compared to nearby stations, leading to dissatisfaction among customers.
  • TT
    the_CDL
    6 days ago
    1.0
    truckers three out of their pumps are down and as soon as a single truck is in line behind the other it backs up to the street, no space
  • AK
    Anthony Kilian
    Dec 29, 2025
    4.0
    Lots of over night parking food was good restrooms need to be a little cleaner but over all good place to stop for the night
  • MS
    Mark Smith
    Dec 16, 2025
    1.0
    Manager Miss Jasmin very rude. I attempted to return a 12 volt heater that keeps blowing fusees as soon as it is plugged in. I had receipt and was purchased 2 weeks ago at the same store. Miss Jasmine stated their return policy is 7 days and it was supposed to have been said to you at time of purchase and I could try to take it to another Pilot. I won’t buy another electronic item from this outfit again!
  • MB
    Matt Ball
    Nov 18, 2025
    4.0
    Nice pilot. Food, clean showers, can make your own spot if needed it seems like. Only thing is there’s so many reserved spots
  • IP
    Irma Paiz
    Nov 18, 2025
    5.0
    Great service, people go out of their way to help you. Thank you ! J.D for an amazing service , for handling our problem super fast and efficiently.and thank you Wade for employing dedicated personnel like J.D. and Megan. To all who see this,tip the guys who have the dirty jobs. Definitely be a regular stop for us

Frequently Asked Questions About Flying J Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.