Business Details
About
Auto Repair ShopOil Change Service StationTransmission ShopBrake ShopAlternator Repair
Welcome to Mercedes-Benz of Fort Mitchell Service, your trusted destination for top-quality automotive care in Fort Mitchell, KY. From routine maintenance to complex repairs, our certified technicians handle auto repair for new Mercedes-Benz, AMG, Sprinter, and all makes of used cars. We specialize in Mercedes-Benz warranty work, brake repair, oil changes, new tires, air conditioning service, and more. Conveniently located, we proudly serve the Greater Cincinnati and Northern Kentucky areas. Trust us to keep your Mercedes-Benz running smoothly and efficiently. Schedule your service today and experience the difference!
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Mercedes-Benz of Fort Mitchell Service
2100 Dixie Hwy, Fort Mitchell, KY
41011, United States
Hours
Reviews
3.3
10 reviews
5 stars
5
4 stars
1
3 stars0
2 stars0
1 star
4
- CBCharles BleileFeb 12, 20255.0Best of the best!
- LLlandlordJul 2, 20241.0**Extremely Disappointed with Mercedes-Benz of Fort Mitchell – 0 Stars** I am utterly disappointed with the service at Mercedes-Benz of Fort Mitchell. I scheduled a windshield replacement for my GLC a month in advance, well aware that such repairs require proper preparation and scheduling. My appointment was set for July 1, 2024, and I made arrangements to ensure I could be there on time, expecting the high level of service that is synonymous with the Mercedes-Benz brand. However, upon my arrival, I was informed that they did not have the windshield in stock. This revelation was infuriating, not only because I had taken time out of my busy schedule but also because no one had the courtesy to notify me beforehand. I received no call, no email, nothing to indicate that there was an issue with my scheduled service. To make matters worse, there was no attempt by the staff to make things right. No apology, no expedited service, no offer of a loaner vehicle, or any compensation for the inconvenience. I was simply told to reschedule, as if my time and the effort I took to arrange this appointment were of no consequence. This is not the level of service I expect from Mercedes-Benz. I chose Mercedes-Benz because I believed in the brand's reputation for excellence and customer care. Unfortunately, Mercedes-Benz of Fort Mitchell has failed spectacularly in this regard. The lack of communication and the indifference shown by the staff are unacceptable. I understand that mistakes happen, but the way a company handles those mistakes speaks volumes about its commitment to its customers. In this case, Mercedes-Benz of Fort Mitchell has shown a complete disregard for mine. I hope this review serves as a warning to others considering this dealership for their service needs. I, for one, will be taking my business elsewhere in the future. 0 stars for an experience that has left me deeply dissatisfied.
- GLGreg LaskeyMar 19, 20241.0We have had issues in the past with services not being explained. I decided against my better judgement to schedule service once again in the hopes that things would be better. The appointment was scheduled over the phone. A day of work was adjusted to take the vehicle there during lunch and return to work. After arriving and getting checked in, my partner was told we had an issue with our previous service and we are no longer welcome at their dealership for service. When I was upset on my previous experience they had 3 different people contact me on my review and nothing ever came of it. This vehicle was purchased from here but now, due to me being upset our last visit and writing a review we are no longer welcome.
- RGRohan GaglaniApr 28, 20221.0I had a cracked rim on my A220. The rim cracked without any apparent reason on my newly purchased CPO car which I have only owned for a few months and driven <7k miles. I asked the service expert to potentially help me with a replacement for my rims since it was so new and I didn't go over any real significant potholes that would cause this (I am not claiming to have not gone over potholes at all, thats impossible where I live). He declined, said I probably went over bad potholes and didn't know they were bad and gave me a $1200 quote for replacement. When I said it could be a potential quality issue with the Mercedes rim (mine's manufactured in China!) and whether the dealership would we willing to help me pursue this, I was told off. As someone who drives day in and day out, I know when I hit a pothole which would cause something so catastrophic vs something that won't, I am sure many drivers will agree with this. Whats even surprising is that my rubber tires didn't fail but my metal rim did. Brandon Cogozzo is the silver lining at the dealership, a gem of a person who tried to help the best he could - although it was not directly related to getting me in touch with Mercedes and was pursuant to avoiding a 1 star review, but that still doesn't change the fact that I didn't get a solution to my problem, the company wouldn't take my issue to Mercedes.
Frequently Asked Questions About Mercedes-Benz of Fort Mitchell Service
How do I schedule a service appointment?
You can schedule service 24/7 using our online scheduling tool, or call our Service Department at 859‑222‑0098.
Is an appointment required?
An appointment is strongly recommended. It helps us ensure we have the right technicians and parts ready so your vehicle’s turnaround is as efficient as possible.
What kinds of maintenance services do you offer?
We provide the full suite of maintenance services for Mercedes‑Benz vehicles, including: oil changes, tire rotations, brake checks, fluid top-offs, filter replacements, inspections, and more.
Do you use only OEM parts for repairs?
Yes, when conducting repairs, our technicians use authentic OEM Mercedes-Benz parts to ensure compatibility, performance, and durability.
Do you service electric models (EQ, EVs) or hybrids?
Yes. The service team handles both conventional gasoline vehicles and electric vehicles. (Note: some maintenance items differ depending on drivetrain.)
Can I leave my car overnight or drop it off early?
Yes, you may drop off your vehicle as early as your chosen service time or leave it overnight if needed. We’ll coordinate a convenient schedule with you.
Are parts and labor under warranty?
Yes, our service department adheres to warranties for both parts and workmanship as per Mercedes‑Benz policies. We’ll clarify any warranty terms before proceeding with repairs.
Why should I have my Mercedes serviced at Mercedes-Benz of Fort Mitchell?
Because our team is Mercedes‑Benz certified and trained specifically on your vehicle, we can provide precise diagnostics, access to OEM parts, and service procedures that help maintain your vehicle’s performance, safety, and value.
How can I schedule a service appointment at Mercedes-Benz of Fort Mitchell Service?
You can schedule service 24/7 using our online scheduling tool or call our Service Department at 859‑222‑0098.
Is it necessary to make an appointment before coming in for service?
An appointment is strongly recommended to ensure the right technicians and parts are ready, making your vehicle’s turnaround efficient.
What types of maintenance services are offered for Mercedes-Benz vehicles?
We provide a full suite of maintenance services, including oil changes, tire rotations, brake checks, fluid top-offs, filter replacements, inspections, and more.
Do Mercedes-Benz of Fort Mitchell technicians use only genuine OEM parts for repairs?
Yes, we use authentic OEM Mercedes-Benz parts to ensure compatibility, performance, and durability during repairs.
Do you service electric and hybrid Mercedes-Benz models?
Yes, we service both conventional gasoline vehicles and electric vehicles, with some maintenance differing based on drivetrain.
Can I drop off my vehicle early or leave it overnight for service?
Yes, you may drop off your vehicle as early as your chosen service time or leave it overnight; we’ll coordinate a convenient schedule with you.
Are parts and labor covered under warranty at your service center?
Yes, our service department adheres to warranties for parts and workmanship as per Mercedes-Benz policies and will clarify warranty terms before repairs.
Why choose Mercedes-Benz of Fort Mitchell for servicing my Mercedes-Benz vehicle?
Our Mercedes-Benz certified team provides precise diagnostics, uses OEM parts, and follows service procedures that help maintain your vehicle’s performance, safety, and value.
What nearby automotive dealers are close to Mercedes-Benz of Fort Mitchell Service?
Nearby automotive dealers include Sprinter of Fort Mitchell, Mercedes-Benz of Fort Mitchell dealership, fernandoatmbfm, AMG Hadj, and Jeremy at MBFM, which provide options if you’re exploring vehicle purchases or parts.
Are there notable attractions near Mercedes-Benz of Fort Mitchell Service for visitors to explore?
Yes, the Vent Haven Museum is a nearby community museum you might visit before or after your service appointment for an interesting cultural experience.
What dining options are available near Mercedes-Benz of Fort Mitchell Service?
Nearby dining options include Fort Mitchell Public House, an American restaurant and bar, Indigo Casual Gourmet Cafe, SNOWFOX restaurant, Little Flour cafe, and Starbucks, perfect for grabbing a meal or coffee during your visit.