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Jeff Wyler Florence Buick GMC Service

4.3
(28 reviews)

Business Details

1154 Burlington Pike, Florence, KY
41042, United States
(859) 795-0486
https://www.jeffwylerflorencebuickgmc.com/service/scheduler.htm

About

Auto Repair ShopOil Change Service StationTransmission ShopBrake ShopAlternator Repair
Welcome to Jeff Wyler Florence Buick GMC Service, your premier destination for top-quality automotive care in Florence, KY, serving the Greater Northern Kentucky and Cincinnati areas. Our certified technicians specialize in servicing Buick and GMC vehicles, including warranty work. From routine maintenance like oil changes, brake inspections, and tire rotations to more complex repairs such as engine and transmission work, we use genuine OEM parts and state-of-the-art equipment to ensure your vehicle runs smoothly. Conveniently located, Jeff Wyler Florence Buick GMC Service is committed to customer satisfaction. Schedule your service today and experience the difference!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Jeff Wyler Florence Buick GMC Service
1154 Burlington Pike, Florence, KY
41042, United States

Hours

Monday7:30 AM - 6:00 PM
Tuesday7:30 AM - 6:00 PM
Wednesday7:30 AM - 6:00 PM
Thursday7:30 AM - 6:00 PM
Friday7:30 AM - 6:00 PM
Saturday8:00 AM - 1:00 PM
SundayClosed

Reviews

4.3
28 reviews
5 stars
22
4 stars
1
3 stars
0
2 stars
1
1 star
4
  • SP
    Sara Plaugher
    Apr 22, 2026
    1.0
    My husband and I dropped off our GMC Sierra on Monday, 4/13. We received a call the next day from the service advisor outlining the needed repairs, and we approved everything. After that, we did not receive any further updates. By Friday, 4/17, we still hadn’t received any updates. My husband called and was sent to voicemail with no return call. Over the next several business days, we left a total of five voicemails and never heard back. On 4/22, since we were going to be in the area, I called and asked to speak with the service manager. He did return my call in a timely manner, apologized, and explained that our advisor had been out sick that week. While I appreciated his honesty and transparency, it still doesn’t explain the complete lack of communication the week we initially dropped off the vehicle. Being without a vehicle is already stressful, but not receiving any updates or callbacks made the experience much worse. Although the price for the work seemed fair, I would hesitate to recommend this service department due to the lack of communication. As I feel that 8 days without communication is concerning. My suggestion would be to have a system in place where someone checks on a service advisor’s customers if they are out, to ensure no one is left without updates.
  • FF
    Funny Face
    Jan 26, 2026
    5.0
    The staff in the service department is always so friendly and helpful! Scott Berry is easy to deal with and is always honest with my car issues. He also delivers on time!!
  • CC
    Cindy
    Nov 21, 2025
    5.0
    The staff was all very friendly and kept us updated. The video that was sent was an amazing detail and showed exactly what the tech was seeing. Everything that was recommended by the Buick app was all that they did, they did not try to sell me additional services
  • BB
    Brian Benton
    Nov 4, 2025
    5.0
    The service department at Jeff Wyler GMC has always come through for me. Their Customer Service is excellent. Kelsey Rodich has always been great every time I have worked with her. Her communication and organization keeping me informed and up to date on the progress of work has always been excellent. She is truly a top-notch asset to the Service Department of Jeff Wyler GMC. I definitely recommend Jeff Wyler GMC, when asked.
  • TG
    Tom G
    Mar 9, 2025
    5.0
    They were quick and kept me informed throughout the service, they were great

Frequently Asked Questions About Jeff Wyler Florence Buick GMC Service

What types of vehicle services does Jeff Wyler Florence Buick GMC Service offer?

We offer a range of services including oil changes, brake service, tire rotation, engine and transmission repairs, using genuine OEM parts.

What are the operating hours of Jeff Wyler Florence Buick GMC Service?

Our service center is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 8:00 AM to 1:00 PM, and closed on Sundays.

Brand Certified Facts from Jeff Wyler Florence Buick GMC Service

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