Valvoline Instant Oil Change

4.6
525 reviews
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Business Details

8021 Mall Road, Florence, KY
41042, United States
(859) 525-2234
https://store.vioc.com/ky/florence/8021-mall-road
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About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Florence.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
8021 Mall Road, Florence, KY
41042, United States

Hours

Reviews

4.6
525 reviews
5 stars
425
4 stars
44
3 stars
14
2 stars
12
1 star
30

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the quick, professional, and friendly service provided by the staff.

Staff Professionalism

Many reviews highlighted the professionalism and helpfulness of the technicians, with specific mentions of staff members who went above and beyond.

Customer Experience

Overall, customers appreciated the lack of pressure to upsell additional services, valuing the honest and straightforward approach.

Issues Reported

Some customers reported serious issues with service quality, including improper oil changes and unprofessional behavior from certain staff members.

Cleanliness and Environment

While many found the location clean and welcoming, there were complaints about cleanliness and maintenance issues, such as potholes at the entrance.
  • RA
    Rowen Albertson
    3 days ago
    2.0
    This place has been great for me in the past, but my last visit was bad. I think all the techs were new, with little or no training, and we're not managed at all. Chaos.
  • EF
    Emma Fluhr
    5 days ago
    5.0
    Great experience here! Very quick and friendly staff, offered to zip tie my bumper for me, which was really sweet! :)
  • DT
    Debbie Leigh Ann Thompson
    Dec 18, 2025
    1.0
    i spent a lot of money at this place. i can tell you that the employees who actually work do a very good job. their manager is abhorrent. i think he may actually be a child, because he looks very young. he was constantly on his phone and he has a foul mouth. my husband served in the united states marine corps for 25 years and he cusses less than the manager here. i think his name was Twon. something like that. he kept disappearing into the backroom while i was there. i dont think i actually saw him do anything but berate his employees and cuss them out. i asked the friendly young man working on my car who he was and i was astonished to find out that he is the manager. he behaves like a child whoever hired him should be ashamed of their self as should he
  • ND
    Nikida Davis
    Dec 7, 2025
    5.0
    Excellent customer service in Florence , KY! I will return and I definitely recommend them to others.
  • MW
    Matthew Wadler
    Dec 6, 2025
    5.0
    Great service. Very quick and fair pricing. Didn't push a bunch of extra services either. Will come back.
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Frequently Asked Questions About Valvoline Instant Oil Change

What types of vehicle services does Valvoline Instant Oil Change offer?

Valvoline Instant Oil Change provides 15-minute, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance solutions for all types of vehicles.

Where is Valvoline Instant Oil Change located?

It is located at 8021 Mall Road, Florence, KY 41042, USA.