Safelite AutoGlass

Reviews

• JT

  James Tillman

  4 days ago
  5.0
  Professional, polite and knowledgeable. If you need a glass repair or replacement, I highly recommend Safelite and the folks at the Burlington Pike location. They had my car in and out, with a windshield replacement, in about 35 minutes.
• ST

  Sarah Thomas

  Feb 9, 2026
  5.0
  Very professional team. Had my replacement done in under an hour. Would highly recommend ask for Tim he will get you back on the road in no time. Thank you
• AK

  Arek Kot

  Feb 7, 2026
  1.0
  It has been almost a month since we filed a windshield claim, and the experience with the Safelite Florence, KY location has been nothing short of a disaster. From the very beginning, my wife was misinformed and poorly advised. She was initially told the windshield could be repaired, despite the crack actively spreading. Only after I personally went with her did we insist on a full windshield replacement, which should have been recommended from the start. This was on January 24, 2026, for a brand-new vehicle purchased only weeks earlier. Our first scheduled replacement was January 31. After driving 30 miles to the Florence location, my wife received a text minutes before arrival stating the wrong windshield had been received (we were also told someone “dropped it”). While already on site, the manager (Charlie) initially said they did have the windshield. Then, 30 minutes later, a technician admitted the glass would not fit properly, even though it was “for the make and model.” At that point, I requested the proper OEM windshield — a step that should have been taken immediately. On February 3, we received confirmation that the correct windshield was in, but had to reschedule for the weekend. We returned again on February 7 — our fourth visit. At that visit, Charlie was no longer present, and the manager on duty was condescending, dismissive, and unprofessional. He claimed no knowledge of our prior issues, blamed the parts department, offered no apology, and repeatedly said, “It’s not my fault.” He then stated he would need to contact the dealer and order the correct windshield — something that was supposedly already done after our previous visit. This resulted in yet another wasted trip, zero accountability, and complete loss of credibility. The lack of communication, repeated misinformation, and the way we were treated — especially during the final visit — was unacceptable. The manager on duty should not be dealing with customers. I would strongly recommend avoiding this location unless you are prepared for repeated reschedules, incorrect parts, and poor customer treatment.
• PG

  pete gant

  Jan 20, 2026
  5.0
  I just had a windshield installed at the shop. It was a great experience. Tim and the team are pros.
• JC

  John Czarnecki

  Jan 17, 2026
  5.0
  My cracked windshield was replaced by Safelite. We agreed on the appointment date and time. Replacement took about one half hour. Replacement was performed professionally. The staff was professional and friendly. I'm very happy with the results. This will be my go to service for any future repairs.

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