Kerry Hyundai of Florence

4.4
1149 reviews

About

Car DealerUsed Car DealerHyundai Dealer
Kerry Hyundai proudly serves drivers in Florence, Hebron, Erlanger, Covington, KY, and Cincinnati with top-tier customer service and expert automotive care. Committed to excellence, we offer a seamless car-buying experience, from test drives to financing and service. Whether you're looking for a new Hyundai or reliable maintenance, Kerry Hyundai is your trusted dealership for quality and satisfaction.

Location

Kerry Hyundai of Florence
6149 Hopeful Church Road, Florence, KY
41042, United States

Reviews

4.4
1,149 reviews
5 stars
883
4 stars
85
3 stars
34
2 stars
29
1 star
118

What are people saying?

AI-generated from recent customer reviews

Sales Team

Customers consistently praised the sales team, particularly mentioning individuals like Elijah, Danni, Austin, and Oliver for their helpfulness, knowledge, and no-pressure approach.

Customer Service

While the sales experience received high marks, the service department faced significant criticism for poor communication and unprofessional behavior.

Overall Experience

Many customers reported a positive overall experience with the car buying process, highlighting the friendly atmosphere and willingness of staff to assist.

Post-Sale Support

Several reviews noted that staff continued to provide support and assistance even after the sale, enhancing customer satisfaction.

Service Department Issues

Numerous complaints were directed at the service department, citing long wait times, unhelpful staff, and dissatisfaction with service quality.
  • RR
    Rebecca Rice
    Nov 11, 2025
    5.0
    We recently completed the purchase of a new car from Bill Linton at Kerry Hyundai in Florence, KY and were extremely pleased with the service. Bill was an outstanding sales consultant. He genuinely listened to our needs and took the necessary time to thoroughly demonstrate all the vehicle’s features and menus, even sharing several useful, fun tips. When a small scratch was noted on the back bumper, Bill quickly arranged for the replacement and provided us with a loaner vehicle—addressing the issue proactively and professionally. The entire purchasing experience was a smooth and straightforward transaction. It was a pleasure to work with a dedicated professional, avoiding the pressure often associated with the car buying process. Highly recommend Bill and the Kerry Hyundai team!
  • JK
    Jessa Kelley
    Nov 9, 2025
    5.0
    We are so happy our purchase new H palisade suv hybrid 2026.We had the best experience with Dylan he help us all the way to make sure we get our dream car🙏
  • HG
    Heather Gipson
    Nov 2, 2025
    5.0
    We started looking for a bigger vehicle a month or so ago and had some rough experiences. As soon as we stepped into Kerry dealership of Mazda, Natasha instantly welcomed us with a smile and fun vibe of a personality. She heard what we wanted and was looking for. We tested a Mazda cx90, Atlas and Palisade. We thought on this and when we were ready after a few days, Natasha didn't hesitate and met us at Hyundai and got us into a Palisade of our choice!! Tyler and Nick were also wonderful to speak and work with but Natasha had us hooked to continue business here!!! Thank you kerry members. We love our new addition to the family and thank you Natasha for the photos!
  • PF
    Paula Feighery
    Oct 28, 2025
    5.0
    I have never written a review before but wanted to express my appreciation for the service I received at Kerry Hyundai in Florence. I purchased my 2025 Hyundai Tucson in early August. In my opinion, the sales team of Danni and Austin went above and beyond to make the buying process an easy one. Before I drove it off the lot they sat out in my car in the pouring rain to show me all the features. This was after they were already done for the day. Now almost 3 months later I went back with questions about a paint touch up where a bike rack rubbed off the paint on a couple of places on the tailgate. They had a person from the shop come out and look at the car to give me his recommendations on options to get it fixed. My car is a hybrid and because I spend 3-4 months in Florida in the winter I was concerned about the battery. They researched and printed out recommendations for keeping the battery charged while I'm out of town. I can't say enough good things about Austin and Danni but they're SUPER salesmen who are always willing to answer my questions long after they've made the sale. I would highly recommend them.
  • MS
    Madison S
    Oct 22, 2025
    5.0
    I recently purchased a vehicle from Kerry Hyundai, and I couldn’t be happier with the experience. Everyone I worked with was absolutely phenomenal—friendly, knowledgeable, and genuinely committed to helping me find the right fit for my family. A special shoutout to Bill, who made the entire process a breeze. He answered all my questions with patience and clarity, and went above and beyond to ensure I got a vehicle that truly suited our needs. His professionalism and care made what can often be a stressful experience feel smooth and enjoyable. If you're looking for a dealership that puts customers first and makes car buying easy, I highly recommend Kerry Hyundai!

Frequently Asked Questions About Kerry Hyundai of Florence

Where is Kerry Hyundai of Florence located?

Kerry Hyundai of Florence is located at 6149 Hopeful Church Road, Florence, KY 41042, USA.

What types of vehicles does Kerry Hyundai of Florence offer?

They offer new 2025 Hyundai models as well as used cars, providing a wide selection to customers.