Kerry Hyundai of Florence

4.4
1193 reviews

Business Details

6149 Hopeful Church Road, Florence, KY
41042, United States
(859) 371-8191
https://www.kerryhyundai.com/

About

Car DealerUsed Car DealerHyundai Dealer
Kerry Hyundai proudly serves drivers in Florence, Hebron, Erlanger, Covington, KY, and Cincinnati with top-tier customer service and expert automotive care. Committed to excellence, we offer a seamless car-buying experience, from test drives to financing and service. Whether you're looking for a new Hyundai or reliable maintenance, Kerry Hyundai is your trusted dealership for quality and satisfaction.

Location

Kerry Hyundai of Florence
6149 Hopeful Church Road, Florence, KY
41042, United States

Reviews

4.4
1,193 reviews
5 stars
921
4 stars
85
3 stars
34
2 stars
29
1 star
124

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the sales team for being friendly, knowledgeable, and non-pushy, making the car buying process enjoyable.

Customer Service

While many reviews highlighted excellent service from sales staff, there were significant complaints about the service department's responsiveness and professionalism.

Warranty Issues

Several customers expressed frustration regarding the dealership's handling of warranty claims, indicating a lack of follow-through on promises made.

Overall Satisfaction

Despite some negative experiences, many customers reported high satisfaction with their vehicle purchases and the overall dealership experience.
  • DE
    Don Eichhorn
    3 days ago
    5.0
    I had a very good experience purchasing my new vehicle from Kerry Hyundai. They had what I wanted, at a price I felt was fair, and the salesman that I worked with, Jason McMillan, was very responsive and attentive to my needs. I drove approximately 250 mi just to go pick up my new vehicle from them.
  • CC
    cohen
    Feb 9, 2026
    1.0
    Do not take your car to get serviced I called last month for a recall and a oil pressure sensor they said they can look at it for free then next month comes they say I have to pay for it which 170 which is crazy cause my last car I bought from here took it to them and all they did was reset the codes 0/10
  • KK
    KittyCutie
    Feb 6, 2026
    5.0
    Hi! Not only this place gave us a great deal. They also gave us peace. I wanted a SUV. My mom wanted a Truck. This was a BIG thing in our lives to have a car in our name! So they helped us getting a car that we will BOTH love. It was a GMC Acadia. It was like a SUV and Truck gave birth. I highly recommend Tyler if you guys are having trouble picking. I will return anytime.
  • FZ
    Farzod Zohidov
    Feb 5, 2026
    1.0
    If ZERO stars were an option, that’s exactly what this place deserves. This dealership turned what should’ve been a simple warranty visit into the most NIGHTMAREISH, disrespectful, infuriating experience of my life. I dropped off my spotless, accident-free Santa Fe Hybrid and they GAVE IT BACK TO ME DAMAGED — and now, because of their incompetence, my car has an ACCIDENT REPORTED ON CARFAX with DIMINISHED VALUE attached to it. General Manager Shay and Service Manager Joel were an absolute disgrace to deal with. Instead of owning their mistake, they passed the blame like children onto their trucking company and hid behind pathetic “park at your own risk” language that doesn’t even apply. Joel treated my very real concerns like an inconvenience, and management couldn’t have cared less — they wouldn’t even give me a LOANER while my damaged car just sits on their lot. This place has ZERO accountability, ZERO professionalism, and ZERO respect for loyal customers. They damaged my car, devalued it, wasted my time, and then acted like I was the problem. I will absolutely make sure they make this right through my attorney, but I’m posting this so everyone knows EXACTLY how Shay and Joel treat people before you ever trust them with your vehicle.
  • AG
    Alma Gonzalez
    Jan 31, 2026
    5.0
    Fantastic car-buying experience at Kerry Hyundai! I recently bought a new car here and had an amazing experience. Dani and Austin were super helpful from start to finish. They took the time to understand what I needed and helped me figure out which options were truly the best fit for me—never any pressure, just genuine support. Thanks to them, I found the perfect car, and I absolutely love it! Highly recommend Kerry Hyundai and especially Dani and Austin for anyone looking for a great, stress-free car-buying experience.

Frequently Asked Questions About Kerry Hyundai of Florence

Where is Kerry Hyundai of Florence located?

Kerry Hyundai of Florence is located at 6149 Hopeful Church Road, Florence, KY 41042, USA.

What types of vehicles does Kerry Hyundai of Florence offer?

They offer new 2025 Hyundai models as well as used cars, providing a wide selection to customers.

Brand Certified Facts from Kerry Hyundai of Florence

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