Jeff Wyler Florence Buick GMC

Reviews

• KK

  Kent krey

  3 days ago
  2.0
  I was able to make an appointment on the second day of multiple calls (10 times) to both the service and parts department. Calls to both departments would go unanswered and ultimately left a couple voicemails that were not returned. I finally was able to speak with someone on day 2 and ended up getting an appointment and dropped it off the next morning. The service department called me that morning, I could not take the call, they didn’t leave a message. I called them back no answer. I called back several more times the same day, no answer. I got a ride to the shop that evening to check to see if the work was completed. The dash cams were incorrectly installed and I left the truck there for them to correct the next day. If you need to speak with them I would not call, I suggest you walk there and ask.
• AK

  adam klark

  Nov 16, 2025
  1.0
  On September 10, 2025, I spoke with a sales representative from Jeff Wyler Florence Buick GMC reference a 2022 GMC AT4 that was listed for sale on their website with 31,xxx miles with a dealer warranty. The sales representative sent me a video of the vehicle which actually had 33,xxx miles not detailed and stated it would be upon a test drive, as it still needed to be sent through service for a safety inspection as it was very “fresh”. On September 12, 2025, I spoke with a sales manager who pre-approved me for the loan, to which I advised I would be down the following day to test drive/purchase the vehicle if everything checked out. On September 13, 2025, I drove from Dayton, Ohio to Florence, Kentucky as I made an appointment to test drive the vehicle. Upon my arrival, I spoke with the sales representative and advised him I was en route and would be arriving shortly. When I arrived at the dealership, the sales representative I was dealing with was nowhere to be found. A second sales representative even tried to call him to locate the keys to the above vehicle and had no luck finding the keys or sales representative (I had an appointment). After locating one of the keys, we made our way back to a lot behind the service department to the truck. The truck I had an appointment to test drive was an absolute mess! I first noticed a cracked windshield across the entire windshield, and it was not detailed. The inside was full of dog hair, and it appeared it was just traded in or used for a loaner vehicle. I was in shock a known dealership didn’t even attempt to detail the vehicle, knowing I had an appointment! The sales representative stated he didn’t know about the cracked windshield, however, on the online photos if you zoomed in, you could see the cracked windshield, so instantly that was a lie. They took me to the sales manager who pre-approved me, and I discussed my frustration. He advised they could fix the windshield at my house and detail the vehicle while paperwork was being completed. I told them absolutely not as this was completely unprofessional and unacceptable. They came back with an offer to provide me with a loaner until the truck was serviced, detailed and windshield replaced. While completing paperwork the original sales representative provided me with keys to the loaner and I stated, “thank you’’. He turned away and never said anything while still wearing his sunglasses inside the building on a cloudy day. Again, very unprofessional and unacceptable after what just occurred. I declined any extra options on the truck, as I just was interested in an extended warranty. I was finishing up with finance and purchased the extended warranty that covered pretty much anything major, besides wear and tear items. During this time, I noticed a $899.99 charge below the vehicle price for the (Pulse Light) an item I declined with the second sales representative. She advised it was included in the out the door price I discussed with the sales manager. If it was included in the price, why was it on the extra list? I (declined)that option and they were still trying to charge me for it. The cost was taken off, and I finalized it with the finance department. I left the dealership frustrated and very unsatisfied with the customer service. See next review soon, as it will not accept the whole review!
• JM

  Jaronda Mills

  Nov 13, 2025
  3.0
  The test drive was excellent . Our salesman Jonathan Ulhman was very personable. The haggling to get to the price we wanted took way too long. The car was already shown to another couple who ended up not taking it; so we were excited about the possibility of getting the car. Arriving at 12:45 and leaving at 6:30 pm was such an extremely long day for the both of us. Six times the GM of the Florence store came back to ask us if we could go higher than the amount we wanted to spend. If the customer states the amount they want to pay monthly, please work with them and make the experience pleasant and not like they are begging to buy a car. You never know what they are going through. Making someone feel bad about their credit or what they have to put down should never happen. Stress should not be a part of a car buying experience and definitely not what Jeff Wyler stands for. This is my 3rd car purchased through Jeff Wyler and the worst. If you are having a tent sale, please make sure that you have more than 2 people handling the financing. Waiting 4 hours extra to sign papers was frustrating, overwhelming and honestly unacceptable. If we didn’t love the car, we would have left after 2 hours in. Lastly, and maybe trivial, we did not receive the complementary t-shirts which were handed to new car buyers. We also aware waiting on the extra set of keys. Thank you and we hope the above comments will help in the future.
• OJ

  Oscar J

  Nov 4, 2025
  3.0
  The service was done in a timely manner. There were hidden added on charges. I was told the the service was $174, but when I came to pickup my truck the total was $194, and when I questioned the difference (I know tax was obviously added), but I was told I was charged $9 and change for miscellaneous shop supplies and was given the example of “the rags” they wipe their hands with. I was then charged another $6 for using my credit card without being advised of that charge in advance either. I know it’s only $15-$16, but if they are charging every customer an additional $15 over what they are quoted, that adds up to a lot of money in hidden added ons they don’t expect you to question. I will be checking into other shops for future services.
• CC

  Chuck Carkhuff

  Nov 3, 2025
  2.0
  Recently bought a 2014 f150 from them. I was there for 6 hours. Only looked at and was interested in one vehicle. Was taken for maybe an 8 minute test ride. Thought the heat wasn’t coming out hot because the engine didn’t get warmed up. Got home and the coolant level was a gallon below the fill line. I’m likely going to have to replace the water pump 4 days after purchasing and pray that greater damage hasn’t been done to the engine after spending $17k. The rear brake light/turn signal was also out which by the time we were wrapping up, all their mechanics were gone. They claim to do a 167 point quality assurance inspection but I’m 99.9% sure both of those would be on that list of items to inspect. I understand they are in the business of making money, as we all are, so the back and forth of up charging, financing, and negotiations is to be expected when purchasing a vehicle. Charging $899 for maybe a $100 pulsating brake light without giving the option seems egregious. What was supposed to be excitement about a new to me truck has quickly turned to additional money, work for me, and anxiety.

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