Jeff Wyler Florence Buick GMC

Reviews

• AP

  April Price

  4 days ago
  5.0
  Our truck died in the fast lane of I-75 while we were on a road trip more than 300 miles from home, so needless to say, we were stressed and unsure of what to do next. Fortunately, we were close to Jeff Wyler, and that’s where Michael Monday completely turned a bad situation around. Michael got us in quickly, took the time to understand what was happening, and went above and beyond to help diagnose the issue. He even coordinated with our hometown dealership to obtain service records and gather additional information that could help identify the problem. Throughout the entire process, he was professional, knowledgeable, communicative, and genuinely cared about helping us get back on the road. Car trouble is never fun, but it’s especially overwhelming when you’re stranded far from home. Michael’s exceptional customer service made all the difference. We couldn’t be more grateful for his help and the support we received from the team at Jeff Wyler. If you’re looking for a dealership that truly cares about its customers, I highly recommend Jeff Wyler. And if you need service, be sure to ask for Michael Monday—you’ll be in great hands!
• JK

  Judy Keefe

  6 days ago
  4.0
  The service was very good but the price of my repair was over the top!! I just needed the driver’s side door handle replaced and the cost was over $400.
• AC

  Angel Collins

  May 14, 2026
  1.0
  All I’m gonna say about this review is please do your research. Please read between the lines. All of the people who have had bad experiences are all 100% true. We have been dealing with this dealership for almost six months We had to go as far as hiring an attorney to get things done because they broke the laws in more ways than one. Yes, some people have good experiences, but it’s the bad ones that leave an impactful impression. Or the good reviews could be because they are believing all of the bull crap that is coming out of their mouth. If you feel something isn’t right, it probably isn’t. They will tell you everything under the sun. But please know your rights and know the law. Do your own research like I had to do. But also, please go to social media sites like Facebook, TikTok, and search their name. You will see the truth behind it all and how they actually treat their customers like I said it’s the bad reviews that leave the lasting impression. I was one of those people who thought it would never happen to me, but guess what it did. It can happen to anyone. Use your voice and never let anyone Railroad you or make you believe something that it’s not. I should have stuck with Tom Gill. I bought 3 new cars from them and never had a problem. The one time I decide to go to a different dealership this is what I got. Needless to say I learned my lesson. I will never purchase from a Jeff Wyler group again!nothing but lies and manipulation from the start.
• HL

  Haley Long

  May 11, 2026
  1.0
  The rumors about Jeff Wyler dealerships are true. This was the worst car buying experience that both my husband and I have ever had. We purchased a used car after a four-hour long process. The salesperson was new so we gave him plenty of grace but everything fell apart once we left the lot. We immediately had issues (including a tire pressure light that was never resolved despite being promised it would be and being asked to resend a copy of my driver’s license two weeks later because it was forgotten). Communication quickly became challenging and highly inconsistent. The staff repeatedly provided conflicting information, constant excuses, and false promises which only prolonged the problem and made resolutions extremely frustrating. Yet things only continued to get worse. We later found out paperwork hadn’t been properly handled, which forced us to go to the BMV ourselves and pay out of pocket for a temporary tag renewal. Our temporary tags expired TWICE while we waited for answers. Getting reimbursed was another drawn-out process with conflicting instructions and delays. The most serious issue: THEY MISDELIVERED OUR LICENSE PLATES & TITLE WORK. After weeks of unanswered emails and calls, we were finally told the plates had been delivered (without ever being notified). When we pushed further, we were sent a delivery photo that clearly showed a house that was not ours. They labeled the package with the wrong house number, resulting in delivery to the wrong address. We had to track down the delivery ourselves with no assistance from the dealership. By the time we located it, the homeowner had already returned the plates to the delivery company as a month had passed and they were incorrectly addressed to his home. We were relieved to eventually track them down, since they had been delivered to the wrong address and left unaccounted for for weeks, creating a potential risk for misuse. The lack of communication was the most infuriating part. Countless emails went unanswered for weeks and phone calls led nowhere or were never returned. Even the General Manager failed to respond to us after many attempts. Ultimately, we had to resolve everything ourselves (again) by visiting multiple BMVs and a title office to obtain our plates and paperwork, because the BMV would not grant us a third temporary tag, making this the only way to legally drive the vehicle. Days later, the dealership finally broke their silence with a phone call to say our plates had “arrived” (76 days after purchase), creating even more confusion and additional work on our end to straighten this mess out. At this point, I had no confidence that the dealership would reimburse us for our efforts, license plate registration, and title work. So I submitted a complaint with the Kentucky Attorney General to assist in resolving this matter. Weeks later, we did receive a check in the mail (to the correct address this time!) mind you, it did not include reimbursement for our mileage and time spent fixing their issues throughout this whole ordeal. TL;DR Extremely poor communication (emails and calls ignored), multiple temporary tags expired, misdelivered license plate/title work, repeated phone calls and trips to the BMV, and months of unnecessary stress. Avoid this dealership unless you’re prepared to do their job for them.
• AL

  Amanda Lopez

  May 9, 2026
  1.0
  Just got a car there and while I am In love with the car I know I got a terrible deal. I went without my partner through the whole thing I kept saying I wanted to go speak with him I felt like I couldn’t leave until I got the car ended up trading in my car( also would take it some where else if I were you) got the car now o have terrible anxiety every night because I just wish I could have walked out. Definitely should have read the reviews in the place before going there not gonna give you a good deal I would go somewhere else. Tried undoing the deal same day even called the next day because I didn’t realizes how bad of a deal I got till I got home and said to myself what just happened what did I do and I wish I never went I should have just got up and walked out.