Jeff Wyler Florence Buick GMC

Reviews

• SA

  Simon Aranda

  Feb 26, 2026
  3.0
  First time coming here for a service, didn't have a great experience but I'll partially blame myself for bringing in a 2000 pontiac, I get the vibe they don't want to service older vehicles. The car had an accident where it was overfilled with gasoline while filling up, so I took it here to get the evap system checked because it leaked gas out the bottom and I could smell it. I was expecting to at least gain some info on what was going on but instead they had my car for 6 days and all I got was a face value inspection for $200 dollars. I was told information I already knew like my frame was rusty and I had oil leaks but nothing new in regards to the fuel smell besides that I should get a new fuel pump (It has a brand new fuel pump) without even checking it. Their consensus was that the car is old and not worth the time or money for me to get a proper diagnosis. I got more info about my car at tire discounters getting a rotation than I did from a dealership which was incredibly disappointing. I always struggle to trust shops and was hopeful a dealership would be equipped to handle this sort of thing but was let down. Besides that, the interactions with staff were great, I got a ride home with their shuttle which was very convenient, and the communication through text and phone was better than I get at other locations.
• ED

  Emily Duncan

  Feb 25, 2026
  1.0
  Terrible experience with used car buying department. The people were nice but the dealership just swindles you with a good offer over the phone that they never intend to honor. We got a Caravana offer for $14,800 for a 2019 ChryslerPacifica with 76k miles. When Faith from Jeff Wyler text us they offered $15,300. My husband called to verify that his was a realistic offer for our vehicle year and miles in good condition (not just an AI auto reply) and she said yes it was. I drove to the dealership and sat out there with my 3 kids for 40 mins to let them inspect annd drive and they offered $13,190. They said that the vehicle was presented exactly as described over the phone and even has new tires. They said that $15,300 is higher than they would actually pay to anyone. I expressed I was very frustrated that I drove all the way out there and the manager (Maggie) and buyer (Scott) were not able to explain why their employee (Faith) and their system would send that offer that they cant honor. See screen shot of text message for yourself attached. That states “ I would love to purchase your vehicle and WILL PAY you $15,303”. NOT, can pay you up to….Says WILL PAY. All in all they completely disrespected my time by lying to get us in the door. Do not waste your time. Take the carvana offer!
• BS

  Brittany Smither

  Feb 21, 2026
  5.0
  Michael with the service department was amazing. After not even receiving a call back from our previous dealership, they got my car in the next day and gave me a loaner while waiting on a part to come in. Several days later, it came in and I got the call it was ready to go! Amazing service from everyone I came into contact with. They’ve earned all of our business moving forward.
• AS

  Arin Staples

  Feb 20, 2026
  5.0
  I’m giving 5 stars to Michael Butts, our sales rep. The time, attention to detail, kindness, and overall professionalism he displayed, did not go unnoticed. He assisted my newly 18 year old with her first big purchase. He was able to answer all of our questions respectfully about the process. He worked diligently to find her the perfect car. She loves her Honda Civic. Thanks Michael!
• BC

  Benjamin Clore

  Feb 14, 2026
  4.0
  I came in for a tire rotation and oil change. Apparently, the differentials were due as well for a fluid change. Not a big deal. The service was great and I really appreciated the video clip the technician sends you to verify he did the work. That was a nice touch! I gave four stars because I didn’t like my experience in the waiting area. I understand disagreements happen, but the office staff really should address those behind closed doors and not in front of the customers.