Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Florence, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Merchants Street location today.
Location
Hours
Reviews
4.3
361 reviews
5 stars
254
4 stars
39
3 stars
15
2 stars
12
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are consistently described as friendly, helpful, and professional, contributing to a positive rental experience.
Vehicle Condition
Several customers reported issues with vehicle cleanliness and maintenance, including dirty interiors and vehicles with mechanical problems.
Rental Process
The rental and return process is generally noted as quick and easy, although some customers experienced issues with vehicle availability.
Location Experience
The Merchants Street location in Florence, KY is frequently praised for its excellent service and clean vehicles, though some customers faced inventory shortages.
Reservation Issues
There are complaints about unfulfilled reservations and poor communication regarding vehicle availability, leading to customer frustration.
- LFLaura Federico5 days ago5.0Great service, were very nice.
- MLMindy Linnemann5 days ago5.0Very good experience
- DTDavid TatawNov 9, 20251.0The office manager was insensitive, inconsiderate and extremely condescending
- BBBrian BonowOct 31, 20251.0Wow!! Enterprise has progressively gotten to become like the rest of the services of today…………poor. Regardless whether a customer is using a vehicle for business or pleasure, whether they are paying or it is one being used while a company vehicle is being serviced, the vehicle should be clean and at least washed. I just picked up the vehicle I was given and it wasn’t even washed. It had scuff marks down drivers side above doors, windows are dirty from driving in rain and entire vehicle shows it was driven, returned, and handed out to the first guy they gave it to……me. I decided to just let it pass as I am already running 3 hours late, until I am driving and the washer fluid light comes on without even using it. Enterprise is just worried about turn around chasing the $ and not taking the time to assure the customer is getting a clean vehicle. The agent even went to vehicle and retrieved mileage and information before I knew which vehicle, so he knew what the condition was. I guess this is what they give those that have a fleet company vehicle being serviced. Hand them the scraps and make the most from the paying customers as if Wheels isn't paying.
- MBMichael BovaOct 20, 20255.0The staff here are awesome and always quick and helpful! Highly recommend!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Florence, KY offer?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is Enterprise Rent-A-Car located in Florence, KY?
Enterprise Rent-A-Car is located at 5977 Merchants St, Florence, KY 41042, USA.
What are the operating hours of Enterprise Rent-A-Car at the Merchants Street location?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and Sundays from 9:00 AM to 12:00 PM.
How can I make a reservation with Enterprise Rent-A-Car in Florence?
You can reserve your rental car online via the Enterprise website or by visiting http://enterprise.com/reserve.
What payment options are accepted at Enterprise Rent-A-Car in Florence?
Accepted payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Florence offer any discounts?
Yes, they offer discounts for active military personnel.
Is Enterprise Rent-A-Car in Florence owned by women?
Yes, this location is women-owned.
Which nearby automotive service centers can I visit after renting a car from Enterprise?
After renting a car, you can visit nearby automotive service centers like Take 5 Oil Change, Abra Auto Body Repair of America, and Caliber Collision for vehicle maintenance or repairs.
Are there any nearby places where I can get gas after renting a car from Enterprise in Florence?
Yes, there are nearby gas stations including Speedway and Marathon Gas for convenient refueling.
What nearby restaurants or spots can I visit after picking up my rental car at Enterprise in Florence?
You might want to enjoy some local dining at nearby spots such as Buffalo Wild Wings or The Colonel's Creamery for a meal or dessert.