Enterprise Rent-A-Car

4.3
361 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Florence, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Merchants Street location today.

Location

Enterprise Rent-A-Car
5977 Merchants St, Florence, KY
41042, United States

Hours

Reviews

4.3
361 reviews
5 stars
254
4 stars
39
3 stars
15
2 stars
12
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, helpful, and professional, contributing to a positive rental experience.

Vehicle Condition

Several customers reported issues with vehicle cleanliness and maintenance, including dirty interiors and vehicles with mechanical problems.

Rental Process

The rental and return process is generally noted as quick and easy, although some customers experienced issues with vehicle availability.

Location Experience

The Merchants Street location in Florence, KY is frequently praised for its excellent service and clean vehicles, though some customers faced inventory shortages.

Reservation Issues

There are complaints about unfulfilled reservations and poor communication regarding vehicle availability, leading to customer frustration.
  • LF
    Laura Federico
    5 days ago
    5.0
    Great service, were very nice.
  • ML
    Mindy Linnemann
    5 days ago
    5.0
    Very good experience
  • DT
    David Tataw
    Nov 9, 2025
    1.0
    The office manager was insensitive, inconsiderate and extremely condescending
  • BB
    Brian Bonow
    Oct 31, 2025
    1.0
    Wow!! Enterprise has progressively gotten to become like the rest of the services of today…………poor. Regardless whether a customer is using a vehicle for business or pleasure, whether they are paying or it is one being used while a company vehicle is being serviced, the vehicle should be clean and at least washed. I just picked up the vehicle I was given and it wasn’t even washed. It had scuff marks down drivers side above doors, windows are dirty from driving in rain and entire vehicle shows it was driven, returned, and handed out to the first guy they gave it to……me. I decided to just let it pass as I am already running 3 hours late, until I am driving and the washer fluid light comes on without even using it. Enterprise is just worried about turn around chasing the $ and not taking the time to assure the customer is getting a clean vehicle. The agent even went to vehicle and retrieved mileage and information before I knew which vehicle, so he knew what the condition was. I guess this is what they give those that have a fleet company vehicle being serviced. Hand them the scraps and make the most from the paying customers as if Wheels isn't paying.
  • MB
    Michael Bova
    Oct 20, 2025
    5.0
    The staff here are awesome and always quick and helpful! Highly recommend!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Florence, KY offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

Where is Enterprise Rent-A-Car located in Florence, KY?

Enterprise Rent-A-Car is located at 5977 Merchants St, Florence, KY 41042, USA.