Many customers reported dissatisfaction with the quality of cleaning, particularly for interior services, with complaints about missed spots and inadequate vacuuming.
Customer Service
Feedback indicates inconsistent customer service experiences, with some staff being friendly and helpful while others were perceived as inattentive or rude.
Pricing Concerns
Several reviews mentioned that the prices are considered high relative to the quality of service received, leading to disappointment among customers.
Loyalty and Decline
Long-time customers expressed disappointment over a decline in service quality compared to previous experiences, with some stating they would not return.
MM
mstanley97
Dec 28, 2025
4.0
I like that its a private small business. Mike's car wash built a car wash next door. Big chain bully trying to run a small, Long time business out of business. Ill never go to Mike's again since they did that. I have gone to Mike's but never again. Please Support this local business. They do just as good as a job as other car washes. I like the old school, friendly feel. At times I go to one of those "do it yourself" places to save money, but treat my vehicle from time to time at Johnny's for that special sparkle and shine. Gave it 4 stars because I think all car washes are over priced!
JW
jeanne wissman
Dec 4, 2025
5.0
They’ve always done a great job on any family cars we’ve had serviced there-
both Full-Service and Detailing.
CG
Candi Gruen
Nov 3, 2025
2.0
Staff kind of ignored us, this was our first visit. Had a question about 2 different car wash packages, they did not explain and pointed to the picture. Inside the girl at the desk was busy playing on her phone to realize I was there, then she was too busy on her phone, to notice I was trying to ask a question, until another person was like she has been trying to ask a question. Customer service not good
TL
TJ Lauer
Jul 29, 2025
5.0
Fight for local stores…
LL
Lpb_joey
Jul 28, 2025
5.0
Diego and Ley and Justin helped me they were amazing excellent service will come back again!
Frequently Asked Questions About Johnny's Car Wash
What should I do to prepare for my detailing appointment?
To prepare for your detailing appointment at Johnny's Car Wash, we advise removing all personal items, trash, and child seats from your vehicle. Please also remove floor mats. If possible, give your car a quick rinse to remove loose dirt. We recommend communicating any specific concerns you'd like addressed. Ensure your vehicle has sufficient fuel, and have your keys ready upon arrival.
What are your hours of operation?
Johnny's Car Wash operates from Monday to Saturday, 9:00 am to 5:30 pm. We are closed on Sundays.
What services does Johnny's Car Wash offer?
At Johnny's Car Wash, we provide a range of services including add-on options, car wash services, detailing services, fleet and commercial services, gift and loyalty programs, and coupon and ticket books.
What should I do to prepare for my detailing appointment at Johnny's Car Wash?
Remove personal items, trash, child seats, and floor mats from your vehicle. Give your car a quick rinse if possible, communicate any specific concerns, ensure sufficient fuel, and have your keys ready upon arrival.
What are the hours of operation for Johnny's Car Wash?
Johnny's Car Wash is open Monday through Saturday from 9:00 am to 5:30 pm and closed on Sundays.
What types of services are offered by Johnny's Car Wash?
They offer a wide range of services including car wash packages, detailing services, polishing, bug removal, upholstery cleaning, car waxing, clay bar treatment, and more.
What payment options are accepted at Johnny's Car Wash?
They accept American Express, Apple Pay, Cash, Discover, Mastercard, PayPal, Samsung Pay, and Visa.
Does Johnny's Car Wash provide any special programs or discounts?
Yes, they have gift and loyalty programs, as well as coupon and ticket books available.
Are vacuum services available at Johnny's Car Wash?
Yes, Johnny's Car Wash provides free vacuums and car vacuum services as part of their offerings.
Is undercarriage cleaning available at Johnny's Car Wash?
Yes, undercarriage cleaning and rinsing services are offered at Johnny's Car Wash.
How can I contact Johnny's Car Wash for more information?
You can call them at +1 859-267-5272 or email info@johnnyscarwash.com. Their website is http://johnnyscarwash.com.
What nearby places can I visit around Johnny's Car Wash in Erlanger, KY?
Nearby places include Purely CBD - Erlanger NKY for holistic chiropractic care, The Batting Cage and Erlanger Batting Cages for baseball enthusiasts, and Silverlake Shopping Center for shopping and dining.
Are there convenient places to eat near Johnny's Car Wash?
Yes, nearby dining options include White Castle, Tim Hortons, Dunkin', Skyline Chili, and Long John Silver's, perfect for grabbing a meal before or after your car service.
Is there public transportation or services nearby to help me access Johnny's Car Wash?
While public transit stations aren't listed, you can find nearby services such as Metro by T-Mobile for mobile phone and internet needs, and local businesses like Wilson James E CPA and Liberty Tax Service nearby for other appointments.