Equipment Issues
Many customers reported that various equipment, including vacuums and wash brushes, frequently malfunctioned or did not work effectively.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor attitudes and unprofessional behavior.
Wash Quality
The quality of the car wash was inconsistent, with numerous complaints about the rear of vehicles not being cleaned properly and soap residue remaining after washes.
Membership Concerns
Several customers expressed frustration over unclear membership policies and billing issues, leading to dissatisfaction with the service.
Positive Aspects
Despite the issues, many customers appreciated the convenience of the location, the availability of free vacuums, and the overall value of the membership options.