Safelite AutoGlass

Reviews

• NP

  Noah Page

  3 days ago
  2.0
  I had my rear window replaced. They left broken glass shards all over my bed cover and inside of my truck bed. The one thing you’d expect a company who replaces broken glass to do is to clean up the mess afterwards. They didn’t put the trim back to how it was before. They left the carpet over top of the trim. I only give them 2 stars because the window was installed and appeared to be sealed correctly and also for the ease of making the appointment and letting them handle the rest with insurance. However I do feel like my vehicles care wasn’t priority to them and feel like they could care less how they presented it back to me afterwards. I do not believe this place presents good customer care due to how my vehicle was handed back to me looking like a high schooler from shop class had done the job. I will give credit to the gentleman at the front of the store who was helpful when I called asking questions on how to get it pushed through with my insurance and helped me reschedule my appointment due to still waiting on insurance to verify coverage. Hopefully there isn’t a next time but if so I will look into other possible businesses who I believe will return my vehicle back to me in proper condition.
• LB

  Lee Brock

  3 days ago
  1.0
  2002 F150 - Easy to schedule and all.... reasonable price, right in line with everyone else. When the tech arrives, he tells me they won't touch it because someone has already replaced the windshield before and didn't do it correctly. There's no damage to the truck, no rust, no bent metal, no missing parts or anything else like that, just the windshield hadn't been sealed correctly the last time it was replaced years ago....Aren't you going to seal it again when you install the new windshield anyway? I'm not building a show truck, it's 24 years old anyway...I asked about signing waivers or whatever else against holding them responsible for issues.... I just need the huge crack gone from the middle of my windshield. Nope, we aren't touching it. The truck's 24 years old, no kidding, it's already been replaced somewhere in the past....So now I'm just supposed to live with the crack from side to side across the middle of my windshield? Should I just scrap the truck because of the crack now? Waste of my time.
• PJ

  Patricia Jenkins

  Feb 21, 2026
  5.0
  Safelite Tech-Jason Provided great service! Very personable; explained the services being done. Showed up within the timeframe and provided excellent and quick service. Thank you
• DN

  Debbie Newton

  Feb 20, 2026
  5.0
  I was very pleased with Safelite getting my appointment SO SOON and being able to get it moved earlier in the day because rain was moving in and I had no carport or garage to get in. Jason was very professional and worked in a very timely manor and did an excellent job on my windshield. I was very shocked he had it done so quickly. I could not ask for anyone to do any better and my windshield looks GREAT 😊
• BD

  Billy Dengel

  Feb 17, 2026
  5.0
  Windshield was replaced at their shop and was completed in 1 hour. Very fast. Looks good. Nice staff. Insurance paid for it with no copay in Kentucky.

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