Enterprise Rent-A-Car

4.4
200 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3288 Madison Pike, Covington, KY
41017, United States
(859) 331-5100
https://www.enterprise.com/en/car-rental/locations/us/ky/covington-3826.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Covington, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Covington location today.

Location

Enterprise Rent-A-Car
3288 Madison Pike, Covington, KY
41017, United States

Hours

Reviews

4.4
200 reviews
5 stars
146
4 stars
21
3 stars
11
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, professional, and accommodating, with specific mentions of employees like Shonetta and Zach for their exceptional service.

Vehicle Quality

Most reviews highlighted that the vehicles were clean, well-maintained, and comfortable, although there were some complaints about receiving different vehicles than reserved.

Rental Process

The rental process was generally described as quick and efficient, with easy pickup and drop-off experiences reported by many customers.

Issues with Reservations

Some customers experienced issues with reservations not being fulfilled or receiving vehicles that did not match their bookings, leading to dissatisfaction.

Pricing Concerns

A few reviews mentioned concerns about pricing, particularly regarding unexpected charges and the requirement for credit cards.
  • DM
    Donna Mckinley
    3 days ago
    5.0
    Enterprise is the best..have been a customer for years and they never have disappointed me!!
  • BN
    Bac Nghiem
    Dec 12, 2025
    5.0
    Customer service is usually top notch here. The only thing I didn't like was getting a car with only a quarter tank left.
  • DT
    Deanna Trusty
    Dec 7, 2025
    5.0
    Enterprise was very accommodating with a last minute rental I needed to commute to a work conference in a mountainous region with possible snow conditions. I was able to get an all wheel drive vehicle that was not only comfortable but very affordable. I will definitely check with Enterprise first the next time I need a rental. The staff was also very friendly and the pick up and drop off easy and quick.
  • LG
    Laura Golden
    Oct 24, 2025
    5.0
    It was a pleasure to rent from Enterprize on three Highway or known as Madison Pike. I couldn’t have asked for a nicer crew with smiling faces. The cars were shiny kept very, very clean and well maintained no problems at all. The crew was totally, totally Amazing. It was my pleasure to rent from you.
  • HS
    Heather Schimer
    Oct 18, 2025
    5.0
    The staff was friendly and very professional. Car was very clean.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Covington, KY?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to fit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Covington?

Enterprise is open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.