AutoZone Auto Parts

4.2
291 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Highway 227 in Carrollton, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Carrollton, KY or call us at (502) 732-1813.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
2370 Hwy 227, Carrollton, KY
41008, United States

Hours

Reviews

4.2
291 reviews
5 stars
171
4 stars
56
3 stars
30
2 stars
7
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being rude or unhelpful.

Knowledgeability

Customers expressed concerns about the staff's lack of knowledge regarding parts and services, leading to frustration.

Friendly Staff

Several reviews highlighted friendly and accommodating staff members who provided excellent service.

Efficiency

Some customers reported quick service and efficient assistance, while others experienced delays and poor communication.

Product Availability

The store generally had the parts customers needed, but there were instances of incorrect orders and issues with stock.
  • EM
    Ethian McClellan
    Oct 19, 2025
    1.0
    The dude was trash made me pay 2 times
  • CM
    Christopher Mullins
    Oct 1, 2025
    1.0
    I was here in Sept looking for a part and oil for my Chevy Duramax. i asked the young kid who said his name was zander what gear oil I should use. He said he didn't know and to use whatever I used last. I asked if he could look it up up he said it wouldn't matter it wouldn't tell him. I said ok, i have a part I need i saw online it was stocked item. The older woman at the end yelled that online doesn't mean i can get it. I said ok can you look it up. Again told they're system wouldn't tell them. I have a part number, can they not look it up????? She was on her phone playing games and couldn care less and was very rude just like the kid. I asked if there was another store that would have it stocked she said no while still on her phone. Save time, go to oreillys!!!!!
  • TO
    Tasha Owens
    Sep 14, 2025
    5.0
    Friendly helps alot
  • MK
    Misty Kinman
    Jul 31, 2025
    1.0
    My teen son stopped in needing a battery installed after his vehicle had to be jumped. The store attendant turned him away stating the store issued a heat advisory. The temperature for today was around 83 degrees today with a nice breeze. My assumption is they saw a teen and didn’t feel like doing the work to assist him.
  • KS
    Kim Stewart
    Jul 9, 2025
    1.0
    Need to hire knowledgeable people!! Ordered a part!! Called few days later to check if it had come in! Wasn't there, be in later today! Called back few more times over next few days, always the same reply!! Finally asked what problem was with getting part!! Was told if it was ordered it will be here!! They weren't even sure if part had been ordered, after more back and forth found out part was never ordered!! Come on Auto Zone you need to train your employees better, and hold them accountable for their actions!!! Won't be back, and did alot of business with you!!!

Frequently Asked Questions About AutoZone Auto Parts

What are the regular opening hours of AutoZone Auto Parts in Carrollton, KY?

AutoZone Auto Parts is open Monday to Friday from 7:30 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and delivery services?

Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.