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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Bowling Green.
Customers frequently reported long wait times, with some experiencing waits of over 2 hours for an oil change.
Customer Service
While many reviews praised the friendliness and professionalism of the staff, there were notable complaints about poor customer service experiences, including rudeness and lack of attention.
Quality of Work
Several customers expressed concerns about the quality of service, including incomplete work and mistakes that led to further issues with their vehicles.
Pressure to Upsell
Some customers appreciated that the staff did not pressure them into additional services, while others felt there was still an insistence on upselling.
Overall Experience
Despite mixed reviews, many customers highlighted positive experiences with specific staff members and expressed a willingness to return.
JB
janice bunch
5 days ago
1.0
My coupon did not scan so I went somewhere else . I was disappointed because they are usually quick and do a good job
GR
Greg Ross
Oct 14, 2025
5.0
Extreme speed. Blanket professionalism. Beyond affable. Incredible precision. This Hilltopper is pleased. Thank you and God bless.
SM
Shannon Marie
Oct 10, 2025
5.0
Great shop. Jeffrey was quick and so friendly! I was so stressed out about my car and was so helpful
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walkonearth
Sep 30, 2025
5.0
Observant, efficient and professional.
Came in near the end of their shift after work. Everyone was on point and even noticed I had a cap missing on my brake reservoir. Which on a Prius is extremely easy to overlook as I apparently have the last 15 times of opening my own hood. They saved me a potential serious issue.
AD
Amanda DeForest
Sep 20, 2025
5.0
The employees were friendly and honest and I really appreciated that. They answered my questions and were quick with the service. Great place!