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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Bowling Green.
Many customers praised the staff for being friendly, professional, and helpful, although there were some reports of poor service experiences.
Speed of Service
While some reviews highlighted quick service, many customers expressed frustration with long wait times, often exceeding an hour.
Quality of Work
Several customers reported satisfaction with the quality of the oil change and additional services, but there were also complaints about mistakes and incomplete work.
Sales Pressure
Customers appreciated the lack of pressure to upsell additional services, although some noted that upselling still occurred.
SS
Stephanie Stephens
5 days ago
1.0
Constantly trying to sell me more. I want a quick experience not a sales pitch.
Also, they kept telling me everything that was "wrong" with my car. I have a regular mechanic for those issues.
And my biggest issue is all the oil drips the left in my hood, motor and down the front of my car. I am not happy about it.
CL
Cassie Lain
Jan 2, 2026
5.0
Staff is very helpful and kind, especially Ethan?? I think is his name. Helped me with my one car and I came back the following week for our second vehicle to get its oil changed and he saved the day again! Everyone each time has been helpful!
NN
None None
Dec 26, 2025
5.0
I took my truck to Valvoline for a oil change.i had 2 cars in front of me which was fine busy place. These guys that work there are AWESOME I never felt more welcomed at a place .I have a difficult place for my oil filter but he made it work. I had Ed, Micah, and Kelcey working on my truck. I will return there for my future oil changes .Thank you guys for doing a awesome job.
JC
Jason Carr
Nov 29, 2025
5.0
They were very thorough and friendly
JB
janice bunch
Nov 18, 2025
1.0
My coupon did not scan so I went somewhere else . I was disappointed because they are usually quick and do a good job