Kerry Chevrolet

4.5
1095 reviews

About

Chevrolet DealerCar DealerUsed Car DealerAuto Repair Shop
Visit our Kerry Chevrolet of Alexandria Dealership near Cincinnati, OH to see our huge selection of new and used Chevrolet models as well as Certified Pre-owned cars and trucks. We are home of the Lifetime Powertrain Protection and Kerry Rewards.

Location

Kerry Chevrolet
7500 East Alexandria Pike, Alexandria, KY
41001, United States

Hours

Reviews

4.5
1,095 reviews
5 stars
852
4 stars
98
3 stars
42
2 stars
31
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting salespeople like Andrew, Gabe, and Matt for their excellent service.

Sales Experience

Overall, customers reported a smooth and enjoyable car buying experience, with no pressure tactics and a focus on customer needs.

Service Department Issues

Several reviews mentioned difficulties with the service department, including long wait times for phone responses and unresolved vehicle issues after service.

Communication

While many customers appreciated the communication from sales staff, some expressed frustration with the lack of follow-up and responsiveness from the service department.

Mixed Reviews on Pricing

Customers had varied experiences regarding pricing, with some feeling they received good deals while others felt prices were high or felt pressured during negotiations.
  • RB
    Robert Brownfield
    Nov 14, 2025
    1.0
    Had a 1:00pm appointment to get oil changed only nothing else took 2 hours with an appointment that is unacceptable
  • CM
    Chris Moertl
    Nov 12, 2025
    1.0
    Writing this on behalf of my sister. They purchased a 2018 Jeep a few months ago, and have had to pay out of pocket for tie rods. The oil was never changed, and now the service four wheel drive light is on. The negative review stems from the tie rod issue. The dealer did not want to know about helping and told her she’d have to pay two thousand to fix it. As it turns out, the vehicle was never inspected. This was acknowledged yet nothing done. She has since paid another mechanic for tie rods at a substantial lesser cost. If you pride yourself on great service, then you should read this and immediately want to make things right. To add based on the response below: Thank you for your reply. I mentioned in the beginning of the review that it was not me who purchased it. I appreciate the feedback, however, Meeting halfway for something that should have been caught, while telling her there’s no report available should now be something the dealer should reach out to her to make it right, and not vice versa. This is an easy fix to make a great example of customer care. I’m happy to provide her contact information.
  • KG
    Ken Gibson
    Nov 10, 2025
    5.0
    If you are shopping for a new car lease or purchase and are interested in a Chevy or Hyundai you definitely need to include Kerry in the conversation. Bill, the sales manager, works hard to earn your business. Special shout out to Andrew as well. While it may be a bit of a drive for those north of the Ohio River it may be a good investment of your time, and as the saying goes, time is money!
  • AR
    Abby Roseberry
    Nov 7, 2025
    1.0
    Made an appt for my car on a Saturday, got there and they said they could not even look at the issue that day even though I had an appt. Rescheduled the appt for Tuesday, they kept my car until Friday and still had not even looked at it.
  • JM
    Judy Moss
    Nov 3, 2025
    5.0
    We stopped in last week to look at a Chevy Trailblazer but changed our minds with a Hyundai Tucson. It was nice that Jonathon Meyer was able to sell either brand. We ended up going with the Tucson and it was such a pleasant experience. No strong arm tactics like we’ve seen with some other dealers. Jonathan called a couple days later to see if we had any questions. If you’re in the market for a new car, ask for Jonathan. He’s such a pleasant young man to work with.

Frequently Asked Questions About Kerry Chevrolet

What types of vehicles can I find at Kerry Chevrolet in Alexandria, KY?

Kerry Chevrolet offers a huge selection of new and used Chevrolet models, including Certified Pre-owned cars and trucks.

What are the dealership hours for Kerry Chevrolet?

The dealership is open Monday through Thursday from 9:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.