Workhorse Automotive

Reviews

• AM

  Abby Morgan

  Apr 22, 2026
  5.0
  The team at workhorse went to great lengths to get my car repairs covered by the warranty, even when the warranty company was difficult to deal with, they did everything they could and got it covered and I am so appreciative. They even located a problem that was covered by recall that no one else seemed to be able to diagnose, even the dealership itself. They heard the noise and one of their technicians knew exactly what it was. It had truly become a headache for a car I really loved, but everything is all fixed and the extended length without my car was so worth it. Thank you!
• FJ

  Frances Jacobs

  Apr 17, 2026
  3.0
  The communication was lacking. My car's engine died/nedeed replaced under warranty. It's a Kia, unfortunately, so par for the course. I feel like they should have been calling me once a week with an update, or at least every other week, even if they had nothing, like a simple "still haven't heard from the warranty company" would've sufficed. But often when I called he said "Sorry I havent been in touch, i just didn't have any new information for you" or "Sorry, I haven't heard back from Maxcare yet". My car was there for almost 3 months, January 28th til today, April 17th and I had to call them myself nearly all of the time it was there. They only called me a total of 4 times in all that time. I called once a week or every couple weeks if I hadnt heard anything, I wasn't bugging them much. If they said they would call often they didn't, or it was days after they said they would, and no one except the guy working on the warranty stuff, Chad, knew anything, apparently. If he wasn't there and I called and asked, they'd say they'd have him call me back and no one ever called. When I did get to talk to someone, Chad was very nice and pleasant to talk to, but I got told different things at different times a couple times, like he was supposed to hear back from the warranty company on a Friday and then call me. No one called, and when I called the next week he said he wasn't there that Friday, he'd have to find out if someone else talked to them and call me back. He never called me back that week. I'm a bit confused because a little over 3 weeks ago I was told they could only find a rebuilt engine so that was what they'd put in, and today when I picked it up the guy who checked me out, who was not Chad, said it was a brand new engine, not rebuilt and that he had driven it a lot so I wouldn't need to do anything to break it in, and they had changed the oil twice already. They didn't mention that they had gotten a new engine when they called to tell me it was done on Monday. I'm glad if its new, that's probably way better than rebuilt, but I'm not sure who is correct and want to make sure I'm driving it right, so it at least lasts til I trade it in in September or October, before my warranty expires. So I guess I'll drive it according to the recommended procedures for new or rebuilt to be on the safe side. As I was about to leave he told me that it would need new struts and the warranty company wouldn't cover that.(when it broke down there was nothing wrong with how it drove, it only was running a bit rich/smelling gassy and then wouldn't start, it drove perfectly fine, so I don't know if the towing company messed something up in transport or if something happened with them putting the engine in, the towing company denies causing any damage to the struts, though they absolutely could've, its a common towing problem if they did it wrong, but they can also get broken if the front end is allowed to hang too long while putting a new engine in). Driving home was scary, I thought the front wheel might come off. I read that it's dangerous to drive with bad struts, that it can wear out your tires (my tires were brand new last summer, all 4, and I barely drive, mostly just to and from work) . So I'm wondering why they never mentioned the struts when telling me it was done. (Granted they couldn't drive it until they put a new engine in, but the guy said he drove it a bunch after it was in) And why they would drive it all over if they are broken, since it can cause more damage and wear the tires out? Again, it's a communication issue. I'm thoroughly frustrated I have another repair that's going to cost a $1000 when I just spent $650 (the deductible for the warranty), that wasn't even an issue prior and there was no communication about it except as an almost afterthought. I'm surprised they wouldn't have told me how much it'd be to fix, that it wasn't even mentioned. And I have to fix it to trade the car in unfortunately.
• BF

  Ben Flowers

  Apr 16, 2026
  5.0
  Great service and prices. I highly recommend taking your car here if you have any issues. Friendly staff and great customer service. I’ve always trusted Workhorse to get my car issues handled quickly and efficiently.
• IT

  Inga Tannner

  Mar 20, 2026
  5.0
  Fast friendly service. Will recommend you.
• BA

  Bob Ashcraft

  Mar 20, 2026
  5.0
  Very friendly and professional

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